Careers at Riana Group

Job Overview

• Strategic Prospecting: Identify high-potential clients and opportunities, utilizing the latest data-driven insights and market trends to strategically target your outreach.
• Relationship Mastery: Build and nurture relationships with both existing and new clients. Your interpersonal finesse will help create lasting partnerships that drive mutual success.
• Modern Presentation: Deliver compelling presentations and demos that resonate with clients’ needs, showcasing our solutions as innovative answers to their challenges.
• Strategic Value Communication: Articulate the unique value proposition of our solutions and their ability to address clients’ pain points effectively.
• Solution Customization: Tailor proposals and quotations to showcase how our offerings align specifically with clients’ businesses and requirements.
• Innovative Outreach: Embrace techniques, including digital networking, social selling, and thought leadership, to establish yourself as a go-to expert in the industry.
• Continuous Learning: Stay ahead of the curve by consistently researching and applying the latest sales methodologies, ensuring your approach remains fresh and effective.
• Performance Excellence: Set and surpass ambitious sales targets, aiming to achieve your minimum quarterly sales target and annual target as discussed.

Summary.

• Identify and develop new business opportunities to achieve sales targets.
• Build and maintain strong relationships with existing clients and key stakeholders.
• Conduct market research to identify potential customers and their needs.
• Present and demonstrate products or services to prospective clients.
• Negotiate and close sales deals, ensuring favorable terms and conditions.
• Prepare and deliver sales proposals, presentations, and contracts.
• Collaborate with cross-functional teams to ensure customer satisfaction and resolve any issues or concerns.
• Stay updated with industry trends, competitor activities, and market conditions.
• Provide timely and accurate sales reports, forecasts, and other relevant information to management.
• Participate in sales meetings, conferences, and events to network and promote the company’s products or services.
• Train and mentor junior sales team members, providing guidance and support.

Key Responsibilities

Responsibilities

• Strategic Prospecting: Identify high-potential clients and opportunities, utilizing the latest data-driven insights and market trends to strategically target your outreach.
• Relationship Mastery: Build and nurture relationships with both existing and new clients. Your interpersonal finesse will help create lasting partnerships that drive mutual success.
• Modern Presentation: Deliver compelling presentations and demos that resonate with clients’ needs, showcasing our solutions as innovative answers to their challenges.
• Strategic Value Communication: Articulate the unique value proposition of our solutions and their ability to address clients’ pain points effectively.
• Solution Customization: Tailor proposals and quotations to showcase how our offerings align specifically with clients’ businesses and requirements.
• Innovative Outreach: Embrace techniques, including digital networking, social selling, and thought leadership, to establish yourself as a go-to expert in the industry.
• Continuous Learning: Stay ahead of the curve by consistently researching and applying the latest sales methodologies, ensuring your approach remains fresh and effective.
• Performance Excellence: Set and surpass ambitious sales targets, aiming to achieve your minimum quarterly sales target and annual target as discussed.

Skills & Personal Attributes

• A Bachelor’s Degree in Business Management ,engineering ,IT or related field is preferred.
• MBA in Marketing, coupled with sales/marketing professional courses (an added advantage).
• A minimum 3 years of experience in B2B solutions sales of electronic security systems, such as CCTV, Fire alarm, Access control, parking management system etc. with a demonstrated record of exceeding targets.
• A keen understanding of B2B sales dynamics and a deep familiarity with the Kenya market. PAN African exposure is a strong plus.
• Exceptional communication and interpersonal skills that foster authentic connections.
• A strategic mindset with a knack for identifying untapped opportunities in the market.
• Innate curiosity and agility in responding to evolving customer needs.
• Analytical acumen and organizational finesse, ensuring seamless management of sales processes.
• Self-initiative and the ability to thrive under pressure while maintaining top-notch quality.
• Demonstrated ability to develop new business opportunities and improve the profitability and competitive performance of the business
• A penchant for continuous improvement, demonstrated through the evolution of your strategies and contributions.
• Knowledge of the relevant industry, market trends, and competitors.
• Ability to work independently and as part of a team.
• Proficiency in using sales software and CRM systems.
• Valid driver’s license, passport and willingness to travel as required.

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Job Overview

• As the Assistant Project Coordinator, you will be responsible for overseeing the project function and ensuring projects are timely from inception to completion while ensuring project objectives are met.
• Your role will also involve assisting in the back-office support, reporting, communication and client relationship management supporting the Project Coordinator Lead.

Key Responsibilities

Responsibilities

• Support in site meeting preparation – organize for site meeting, prepare agenda, take minutes and follow up on action items
• Documentation and reporting – help compile project status reports and maintain up-to-date project documentation.
• Work closely with external stakeholders, architects, engineers, and main contractors to ensure smooth delivery of projects.
• Assist in developing project scope and objectives, ensure technical team is synced with expected project deliveries.
• Assist in developing detailed project workplans and track progress.
• Track tasks and follow up on deadlines with team members to ensure timely completion.
• Track equipment and material usage and help coordinate deliveries to project sites.
• Update on project timelines and calendars and notify relevant stakeholders of any change.
• Maintain communication and updates to internal teams and clients.
• Support in conducting quality checks and compiling findings for review internally by the technical team.
• Assist in supporting the team in coordination of transport, support documents for travel, or access where needed.
• Identify and report potential project risks or delays, and assist in providing mitigation measures.
• Help ensure that safety and security protocols are being followed on sites.
• Continuously learn about the security systems and project management practices.
• Process improvement identification.
• Attend both internal and site meetings as required.
• Stay updated on industry trends, emerging technologies, and customer support best practices, and proactively share knowledge and recommendations with the team.

Skills & Personal Attributes

• Bachelor’s degree in engineering (electrical, electronics, or mechanical) or a related technical field.
• Basic proficiency in AutoCAD or similar design software; willingness to improve through training.
• Familiarity with electronic security systems (CCTV, access control, alarms) is an added advantage.
• Competence in using project management tools (e.g., MS Project, Trello, or Excel
• 2+ years of experience in a technical or project support role, preferably in security systems or construction.
• Exposure to site work and coordination of technical teams is desirable.
• Strong organizational and time management skills.
• Good communication and interpersonal abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to follow instructions and work collaboratively with cross-functional team
• Strong organizational and time management skills.
• Good communication and interpersonal abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to follow instructions and work collaboratively with cross-functional team
• Strong organizational and time management skills.
• Good communication and interpersonal abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to follow instructions and work collaboratively with cross-functional team
• Knowledge of customer support best practices, including customer-centricity, empathy, and active listening.

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Job Overview

• The overall purpose of this role is to provide administrative support to the Operations and Compliance function in managing day-to-day activities for smooth execution of operations and compliance related tasks across the organization.

Key Responsibilities

Financial Support & Analysis

• Maintain and update financial records in accordance with company policies.

Contract & Compliance Management

• Assist in drafting and reviewing contracts, including NDAs, joint venture agreements, sales agreements, and lease/AMC contracts.
• Track contract renewals, ensuring timely follow-ups and compliance with terms.
• Maintain a database of clients, warranties, AMCs, and lease agreements.
• Coordinate with internal teams to ensure adherence to contract clauses related to support calls, preventive maintenance (PMs), invoicing, and payment terms.
• Share contract renewal updates on a weekly and monthly basis.

Procurement & Billing Coordination

• Follow up on procurement requests to ensure timely purchases and dispatch of client orders.
• Work with support and project teams to track LPO (Local Purchase Order) fulfillment and job card submissions.
• Assist in monitoring open LPOs and ensuring proper billing cycles.
• Prepare and maintain monthly open LPO reports with necessary follow-up actions.
• Coordinate PM follow-ups with the support team to ensure accurate and timely AMC billing.

Client & Support Coordination

• Provide support to clients regarding contract-related inquiries and issue resolution.
• Manage the BDT system for tracking contracts, LPOs, warranties, and billing cycles.
• Assist in issuing QSYS licenses based on agreed client terms.
• Handle coordination of VMS SMS bundle recharges, from quote approval to billing.
• Support team claim approvals and follow-up with payables for reimbursements.
• Facilitate the creation of new clients in Zoho Desk for task allocation.
• Track project handovers and ensure warranties are correctly set up in the system.
• Monitor POCs (Proof of Concept) and follow up with the sales team for closure.

Documentation & Reporting

• Maintain organized records of contracts, LPOs, invoices, job cards, and handovers (both physical and digital).
• Assist in the proper filing of legal and company documents as guided.
• Assist in preparing reports related to contract renewals, procurement, and financial transactions.
• General office duties; data entry, filing and document management and reports summary.
• Performing any other tasks assigned from time to time.

Skills & Personal Attributes

• Bachelor’s degree in Finance, Accounting, Economics,Administration or a related field.
• 2 year plus of prior experience in Finance, Accounting, Operations, Compliance or Contract Management.
• Excellent written and verbal communication.
• Strong analytical and problem-solving skills.
• Detail-oriented with strong time management skills to handle multiple tasks.
• A strategic mindset with a knack for identifying untapped opportunities in the market.
• High attention to detail and accuracy in working with financial data.
• Good communication, professionalism and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Demonstrated ability to develop new business opportunities and improve the profitability and competitive performance of the business
• Understanding of basic financial principles and contract management processes. contributions.