Careers at Flexi-Personnel

Our client is seeking for a customer-focused and proactive Call Centre Agent to join their team. The successful candidate will play a key role in delivering exceptional customer service by managing inquiries, resolving complaints, and supporting customers throughout the service lifecycle.

JOB PURPOSE:

• The Call Centre Agent will be responsible for handling inbound and outbound customer interactions across multiple channels, ensuring efficient communication, service delivery, and customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to manage multiple customer touchpoints effectively

KEY ROLES AND RESPONSIBILITIES:

• Handle inbound and outbound calls related to shipments, customer complaints, requests, and inquiries.
• Respond promptly and professionally to emails, WhatsApp messages, and social media inquiries.
• Provide customers with accurate updates on shipment status and collection of goods.
• Coordinate with internal teams and outsourced transport providers to support timely deliveries.
• Deliver consistent after-sales support following completed deliveries
• Maintain accurate records of customer interactions and update internal systems accordingly.
• Ensure customers are well-informed and supported, enhancing overall customer experience.
• Adhere to company policies and procedures to maintain high service standards.

EDUCATIONAL QUALIFICATIONS & CAREER EXPERIENCE

Mandatory:

• Diploma or bachelor’s degree in Customer Service, Business Administration, Communications, or a related field.
• At least 1–2 years of proven experience in a call center environment.
• Strong familiarity with CRM systems and customer data management processes.
• Excellent verbal and written communication skills.
• Strong customer service orientation with problem-solving skills.
• Ability to multitask and handle high volumes of customer interactions.

Preferred:

• Experience in logistics, transport, or supply chain environments.
• Familiarity with CRM systems and customer support tools.

WHAT OUR CLIENT OFFERS:

• Competitive salary package.
• Opportunity to work in a dynamic, fast-paced environment.
• Career growth and skills development opportunities.

Our client is seeking for a dynamic and results-driven Sales Executive to join their team. The ideal candidate will be responsible for driving revenue growth by identifying business opportunities, building strong client relationships, and closing sales deals. This is an exciting opportunity for a motivated individual passionate about sales and customer engagement.

JOB PURPOSE:

• The Sales Executive will play a key role in expanding the company’s customer base and achieving sales targets. The role involves lead generation, client relationship management, sales presentations, and closing deals while ensuring high levels of customer satisfaction.

KEY ROLES AND RESPONSIBILITIES:

• Identify and develop new business opportunities through networking, prospecting, and cold calling.
• Build and maintain strong relationships with existing and prospective clients.  
• Conduct sales presentations and product demonstrations to potential customers.
• Negotiate and successfully close sales deals while ensuring customer satisfaction and retention.
• Meet and exceed set sales targets and performance KPIs. 
• Monitor market trends, industry developments, and competitor activities to inform sales strategies.
• Collaborate with internal teams to ensure smooth delivery of products and services.
• Prepare and submit regular sales reports and forecasts to the Sales Manager

 EDUCATIONAL QUALIFICATIONS & CAREER EXPERIENCE

Mandatory:

• Bachelor’s degree in business administration, Marketing, Sales, or a related field.
• At least 3 years of relevant professional experience in a similar role.
• Strong communication, negotiation, and interpersonal skills.
• Results-driven with the ability to meet and exceed sales targets.
• Proactive approach to identifying and pursuing new business opportunities.

Preferred:

• Experience in a competitive sales environment.
• Strong knowledge of customer relationship management (CRM) systems is an added advantage.

WHAT OUR CLIENT OFFERS:

• Competitive salary package with performance-based incentives.
• Opportunity for career growth and professional development.
• Supportive and collaborative work environment.

Our client is looking to recruit a highly organized, proactive, and results driven Warehouse Supervisor with strong leadership skills to oversee daily warehouse operations. The ideal candidate will ensure efficient inventory management, effective warehouse staff supervision, timely dispatch of goods, and full compliance with safety standards.

JOB PURPOSE:

• The Warehouse Supervisor will be responsible for managing and coordinating all warehouse activities, including receiving, sorting, inventory control, and dispatch processes. The role requires strong leadership, attention to detail, and a focus on operational efficiency, accuracy, and safety.

KEY ROLES AND RESPONSIBILITIES:

• Oversee receiving, sorting, weighing and manifest handling processes.
• Ensure accurate SAP entries and maintain up-to-date inventory records.
• Supervise, train, and guide warehouse staff to meet operational targets.
• Enforce safety standards and ensure compliance with company policies and procedures.
• Identify opportunities to streamline workflows and improve efficiency.
• Coordinate with internal departments including Call Centre, Finance, and Management.
• Liaise with clients to support smooth service delivery and operations.

EDUCATIONAL QUALIFICATIONS & CAREER EXPERIENCE

Mandatory:

• Diploma or bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.  
• Minimum of 3–5 years’ warehouse experience, with at least 2 years in a supervisory role.  
• Working knowledge of SAP and warehouse management systems.

Preferred:

• Experience in logistics, distribution, or supply chain environments.
• Familiarity with inventory optimization and warehouse performance metrics.

SKILLS & COMPETENCIES:

• Strong leadership and team management skills.
• Excellent organizational and planning abilities.  
• High attention to detail and problem-solving skills.
• Proficiency in MS Office and warehouse systems.
• Knowledge of safety protocols and compliance requirements.
• Reliable, flexible, and physically fit.

WHAT OUR CLIENT OFFERS:

• Competitive salary package.
• Opportunity to work in a dynamic, fast-paced environment.
• Career growth and professional development opportunities.

Note: Male candidates are encouraged to apply.