Receptionist role in Nairobi at Marie Stopes

Receptionist role overview

MSI Reproductive Choices Kenya is an NGO registered in Kenya as a local implementing partner of MSI Reproductive Choices, a UK charity. We deliver quality sexual and reproductive healthcare, family planning and other women’s health services to millions of the world’s poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

Receptionist will be responsible for handling front office, and accounting roles at the centres.

It is the responsibility of this role is to further our goal of MAKING CHOICE POSSIBLE for every Kenyan.

The post holder commits to and is held accountable to MSI Reproductive Choices core values:

Front Office Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Preparation insurance claims for submission and maintenance of relationships with third party payers.
• Answering, screening and forwarding incoming calls.
• Receiving and sorting daily mail.
• Listening to client complaints and escalating promptly to the Centre Manager
• Maintains and documents petty cash usage under the supervision of the centre manager.
• Documents actions by completing forms, reports, logs, and records as required.
• Protects organizations values by keeping patient information confidential.
• Maintains workflow by following standard operating procedures and policies.
• Maintains work operations by following standard operating procedures and policies.
• To conduct data entry and clerical tasks.

Accounts Responsibilities

• Accurate and systematic registration of clients’ details into the electronic health records systems.
• Balances daily cash accounts at the end of end of each day in the hospital. Maintains petty cash and receives approvals from the line manager to spend.
• Correct billing of cash and credit (NHIF and private health insurance) clients.
• Liaise with the finance team to resolve any discrepancies in daily transactions.
• Maintains all accounting records and ensures discrepancies have been reported and resolved with the line manager.
• Makes daily, weekly and monthly reconciliation and transaction reports,
• Verifies insurance acceptance and benefits by reviewing and recording insurance claims.
• Collaborate closely with the Care Assistant to consistently deliver client-centred care.

Other  Responsibilities

• Updates job knowledge by participating in educational opportunities which include attending CMEs
• To support clients through the provision of vocal local techniques during procedures when required.
• Follows all aspects of the infection prevention protocol and assist in Infection Prevention activities as directed by the centre manager
• Ensures cleanliness of the entire facility by cleaning as instructed by the centre manager upon request.

REQUIREMENTS for Receptionist role

Qualifications

• Minimum Certificate/Diploma qualification in Front office Management
• Tertiary qualification in Accounts, business studies, customer care or similar will be an added advantage.

Receptionist role Skills

• Minimum 2 year in office administration and accounting (Preferably in a hospital setting)
• Possess advanced computer skills and experience in MS Office
• Demonstrated high attention to detail and ability to follow through tasks to completion.
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work with less supervision and initiative.
• Trustworthy and responsible.