The Customer Service Officer is responsible for the delivery of effective and quality customer service to our member and future members, internal customers and B2B partners by supporting the Regional Head of Customer Services and CHQ Customer Service by handling all the residual transactional activities in Eastern Africa and the rest of Africa.

Reporting to the Regional Head of Customer Service, on a day to day basis you will be responsible for:

• Handle transactional enquiries received from walk-in customers, via phone, email, WhatsApp etc.
• To resolve customer problems / complaints by applying the appropriate customer handling skills on the spot and escalate the case to Regional Head of Customer Services when necessary.
• To feedback customer comments to the Regional Head of Customer Service – Africa for service improvement.
• Forward enquiries on local activities to relevant staff members.
• Help meet Africa sales target such as new students’ recruitment by executing outbound calls, send out SMS, and email campaigns to clear the pipeline.

The Person

We’re looking for someone who:

• Has previous experience in customer facing environment.
• Has excellent written and spoken communication skills.
• Is proficient at English speaking, writing, listening, and reading
• Can demonstrate an ethical, accountable, and responsible attitude.
• A team player.