About Us

• At Asset Life Cycle Management Limited, our vision is to ensure that “nothing goes to waste.” We specialize in asset management and agro-allied processing, working with businesses and farmers to maximize resources and produce nutritious products. Join us in driving sustainable solutions and creating meaningful impact in communities.

Key Responsibilities

• Oversee daily operations of the customer service department, ensuring seamless communication and support.
• Develop and maintain customer service policies, procedures, and standards.
• Respond to customer inquiries and resolve complaints in a timely, professional manner.
• Train, mentor, and manage a high-performing customer service team.
• Analyze customer feedback and service metrics to drive continuous improvement.
• Collaborate with asset management and agro-processing teams to address customer needs effectively.
• Prepare detailed performance reports and provide insights to senior management.

Qualifications

• Bachelor’s degree in Business Administration, Customer Relations, or a related field.
• Minimum of 5 years of proven experience in customer service management.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in customer service software and CRM tools.
• Strong problem-solving abilities and commitment to sustainability initiatives.
• Proficiency in Microsoft Office packages, including Word, Excel, PowerPoint, and Outlook.
• Social media knowledge

Why Join Us?

• Be part of a team dedicated to reducing waste and promoting sustainable development.
• Collaborate in a dynamic and innovative work environment.
• Enjoy opportunities for professional growth and impact-driven work.