CDL Human Resource
Consulting
Jobs at CDL Human Resource
(Jobs is regularly updated )
Commercial Manager
Job TypeFull Time
Experience10 years
Location Nairobi
Job Field Sales / Marketing / Retail / Business Development
As a senior leader, the Commercial Manager will be responsible for heading a national sales and marketing team comprising Sales Managers, Team Leaders, Key Accounts Managers, and Sales Representatives. The role requires close coordination with operational and cross-functional teams to manage and optimize the pharmaceutical products category—driving sales growth, profitability, and market share effectively and efficiently.
Key responsibilities include developing and executing commercial sales strategies, overseeing brand ownership and management, nurturing supplier and customer relationships, ensuring product availability, supporting sales and marketing efforts, and managing the financial performance of the unit. This includes achieving gross profit targets, unit profitability, return on marketing investment, and overseeing the development, implementation, monitoring, and review of the unit’s annual budget.
KEY RESPONSIBILITIES
- Sales Strategy Development: Develop and implement a comprehensive national sales strategy aligned with business objectives to drive revenue growth and market share. Set and monitor performance targets for regional teams and assess market trends to adjust strategies accordingly.
- Sales Category Management: Lead brand ownership and positioning for all pharmaceutical products at a national level. Oversee the creation of effective marketing campaigns, ensuring high ROI and alignment with brand objectives. Collaborate with the marketing team to develop innovative promotional activities for brand visibility.
- People Management: Lead, mentor, and evaluate the performance of Sales Managers, Team Leaders, Ken Account Managers and Sales Representatives to build a high-performing national team.
- Supplier and Customer Management: Establish and maintain strategic partnerships with key suppliers to ensure product availability and quality standards. Build and nurture customer relationships to achieve high satisfaction rates, customer loyalty, adapting approaches based on client feedback.
- Debt Collection and Management: Develop and execute strategies for managing inventory and ensuring effective debt collection and credit management to minimize overdue accounts while
- Financials: Manage the commercial unit’s budget, targeting gross profit (GP) and overall unit profitability. Ensure accountability for financial metrics, including return on investment (ROI) for marketing activities. Prepare and oversee annual budgets, closely monitoring and adjusting to maintain financial health.
National Retail Sales Manager
Job Type Full Time
Experience10 years
Location Nairobi
Job Field Sales / Marketing / Retail / Business Development
KEY DUTIES & RESPONSIBILITIES
- Route to Market & Distribution Optimization
- Develop and implement national retail sales strategies and execution plans aligned with business goals.
- Design and optimize route-to-market strategies to enhance direct distribution efficiency and coverage.
- Manage and grow retail sales channels, including independent and chain pharmacies, chemists, wholesalers, sub-distributors, supermarkets, and general retail outlets.
- Evaluate and improve distribution infrastructure and parameters to ensure product availability in key retail channels.
- Commercial Strategy & Business Planning
- Actively contribute to the annual strategic business planning and quarterly commercial reviews.
- Conduct yearly market and competitive landscape assessments to align strategic direction.
- Benchmark performance and commercial activities against industry best practices
- Annual budget planning (sales target, advertising and promotional budgets)
- Prepare budget by brand (economics trend, new products, campaign, price adjustment)
- Monitor, review and report on all marketing activities
- Determine and manage the A&P Budget
1. Credit Controller, Debt Collection Officer
- Job Type Full Time
- Qualification Diploma
- Experience3 years
- Location Kajiado
- Job Field Finance / Accounting / Audit
The Credit Controller /Debt Recovery Officer will support the Operations and Credit Team Lead in effective Debt collection as per strategic plan targets. You will be responsible for managing the SACCO’s debt recovery process to ensure timely collection of overdue payments and maintain the health of the loan portfolio focusing on reducing non-performing loans and enhancing financial stability.
Roles and responsibilities
Debt Collection and Management:
- Implement robust loan collection mechanisms to ensure timely recovery of overdue loans.
- Follow up on remittances and variances for the assigned loans portfolio, including collections for SMEs and business members.
- Identify delinquent loans and send all necessary notices to the loanees and guarantors.
- Identify defaulted loans and initiate recovery from guarantors or realization of securities in liaison with the Debt Recovery Lead.
- Work closely with the Credit Management and Finance teams to develop and implement effective debt recovery strategies.
- Send member statements as required.
- Refer cases and work closely with the Credit Team Lead on restructuring cases.
- Communicate with members in arrears, informing them of the amount in arrears and follow up through phone calls and SMSs.
- Work with members to agree on a payment plan, sending reminders before the agreed due dates.
- Answer queries and offer advice to the members.
- Conduct field and business visits as necessary.
2. HR and Administration Officer
- Job Type Full Time
- Experience5 years
- Location Kajiado
- Job Field Human Resources / HR
The HR and Administration Officer will be responsible for overseeing human resource and administrative functions within the Sacco, including workforce planning, performance management, training and development, employee relations, leave management, and office administration. The role also includes providing high-level administrative and secretarial support as the Personal Assistant (PA) to the CEO, ensuring seamless day-to-day operations. The Officer will drive a cohesive and performance-based culture aligned with the Sacco’s strategic objectives.
Roles and responsibilities
Training and Development:
- Coordinate organizational training needs assessments and develop training programs in line with the Sacco’s overall strategy to improve performance.
- Implement training and development interventions that foster growth and build staff capacity.
- Evaluate the effectiveness of training programs and make adjustments as needed.
Performance Management:
- Develop and maintain a cohesive performance-based culture that delivers on the Sacco’s objectives.
- Implement and monitor performance appraisal systems and provide feedback to management on performance trends.
- Ensure the organization’s performance management system aligns with business goals and promotes employee development.
Employee Relations:
- Manage employee relations, welfare, and safety to foster a conducive work environment.
- Ensure compliance with labor laws and regulations related to health, safety, and employee well-being.
- Handle employee grievances and conflict resolution in alignment with the Sacco’s policies.
Leave Management:
- Administer the leave management system to track employee leave.
- Ensure compliance with leave policies and communicate leave balances to staff and management.
- Provide regular leave utilization reports.
HR Records Management:
- Maintain and manage accurate employee records, including contracts, performance reviews, and leave data.
- Ensure proper documentation of HR processes, including hiring, training, and disciplinary actions.
- Develop secure and efficient systems for managing employee records.
PA to the CEO Functions:
- Provide comprehensive administrative support to the CEO, including managing the CEO’s calendar, scheduling meetings, and organizing travel arrangements.
- Handle confidential information and maintain a high level of discretion.
- Prepare and manage correspondence, reports, presentations, and minutes of meetings on behalf of the CEO.
- Serve as the main point of contact between the CEO and internal/external stakeholders.
- Draft and manage communications on behalf of the CEO, ensuring timely responses.
- Organize and coordinate meetings for the CEO, including board and executive meetings.
- Prepare agendas, distribute materials, and ensure timely follow-up on action items.
- Assist the CEO in project management and follow-up on organizational tasks to ensure smooth operations.
- Handle ad-hoc tasks as required by the CEO.
Office Management / Administration
- Maintains office services by organizing office operations and procedures
- Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
- Supervision of cleaning and tidying schedules of the office
- Ensuring all bills from service providers are paid on time, example – Electricity, water, rent, insurance, internet and postage etc.
- Ordering office supplies and stationery in line with procurement policies
- Organizing for staff and visitors’ accommodation
3. General Trade Manager
- Job Type Full Time
- Experience4 years
- Location Nairobi
- Job Field Sales / Marketing / Retail / Business Development
Planning:
- Develops Sales plans and budgets, with clear roadmaps on how to achieve or exceed the annual sales objectives for GT Channel. Monitor and control the sales budget, address deviations in time to ensure competition is kept at check to ensure we don’t lose any market share
Targets:
- Establishes sales objectives by creating a sales plan and quota plan for various territories in support of national objectives. He should be able to achieve the same through,
- Preparing and completing the planned budget and action plans
- Maintaining and expanding customer base by consulting regional TSI’s; building and maintaining rapport with key customers; identifying new customer opportunities
- Recommending product lines by identifying new product opportunities, and/or product, packaging, and service changes.
- Surveying consumer needs and making the necessary recommendations from trends; tracking competitors and recommending necessary adjustments
Sales:
- Generate sales of company products at GT through establishing a working distribution model, recommending a strong team of TSI’s and other support teams necessary to achieve or exceed the annual sales targets (vehicles sizes, types e.g. tuk tuks, canters etc.
Conformity:
- Conduct regular market visits to check distribution reach route coverage, competitor activity and continuously search for new opportunities to increase sales in the GT, the reports should be shared with management for insights and advice.
- Information: Provide distributors and customers in GT with information about new or improved products, promotions, trade offers and services to improve sales in GT
- Coordination: Develop and maintain an efficient distribution network to ensure the comprehensive availability of company’s products and services across the GT to achieve or exceed the sales targets.
Systems
- Establish and ensure that all sales administration procedures including technology-based support applications relating to the GT operations are properly implemented to support the sales teams in their efforts to accomplish the sales targets, proper information on competitors activities to aid decision making and suggestions for improvement to be shared with management at least once a month
- Marketing Support: Liaise with the Marketing team to ensure that adequate marketing support by way of merchandising and promotions is available in the GT to provide brand visibility and promote sales in the GT
Structure:
- Develop the necessary Sales Management organization structure and ensure the right caliber of staffing and appropriate training to meet all job requirements. Provide leadership so that staff are well motivated and engaged to stay and contribute effectively to the organization. Ensure proper and effective utilization of resources/Assets in all regions through ROI models
4. Head of Sales – Eldoret (Wider Western/Nyanza Region)
- Job Type Full Time
- Experience8 years
- Location Eldoret
- Job Field Sales / Marketing / Retail / Business Development
Job Purpose:
- Our client is seeking an experienced and results-driven Head of Sales to lead and drive the company’s pharmaceutical sales operations in the Western and Nyanza regions. The ideal candidate must possess a strong background in pharma sales (B2B and B2C), in-depth knowledge of the regional healthcare market, and proven leadership in managing high-performing sales teams.
Key Responsibilities:
- Develop and implement effective regional sales strategies and tactical plans aligned with overall business objectives.
- Lead, mentor, and manage the regional sales team to ensure achievement of sales targets and KPIs.
- Build and maintain strong relationships with key customers including hospitals, healthcare institutions, pharmaceutical distributors, and procurement departments.
- Identify market gaps and customer needs and provide data-driven insights to support product positioning and service delivery.
- Monitor competitor activity, market trends, and customer feedback to refine strategies and maintain competitive advantage.
- Collaborate with marketing and product teams to drive promotional initiatives and brand visibility in the region.
- Oversee sales reporting and performance analysis, ensuring timely and accurate forecasting and pipeline management.
- Ensure compliance with company policies and regulatory requirements within the region.
5. Records Management ,Customer Care Officer
- Job Type Full Time
- Qualification Diploma
- Experience2 years
- Location Nairobi
- Job Field Administration / Secretarial , Customer Care
Job Purpose
To ensure efficient management of SACCO records and provide excellent customer service to members by handling inquiries, resolving issues, and maintaining accurate and secure records in compliance with organizational policies and regulatory standards.
Key Responsibilities
Records Management
- Develop and implement an effective filing and archiving system.
- Monitor and control access to records to ensure confidentiality and data protection.
- Facilitate retrieval of information and documents for internal use and audits.
- Regularly update member files and ensure all records are complete and up-to-date.
- Handle member withdrawals and execute guarantor substitution process.
- Assist in digitizing historical records and maintaining electronic document databases.
- Ensure compliance with the Data Protection Act, 2019 and any SACCO-specific policies on information handling.
- Maintain both electronic and physical records for the SACCO in an organized and secure manner.
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To apply for this job please visit cdl.zohorecruit.com.