Reeds Africa Consult
Consulting
Careers at Reeds Africa Consult
About Reeds Africa Consult
Office Assistant
- Job Type Full Time
- Qualification KCSE
- Experience1 – 2 years
- Location Nairobi
- Job Field Administration / Secretarial
To provide general administrative and clerical support to ensure smooth and efficient office operations. The Office Assistant is responsible for handling routine office tasks such as document handling, filing, errands, and supporting staff with day-to-day needs.
Job Description
Key Responsibilities:
General Office Support:
- Assist with photocopying, scanning, filing, and organizing documents.
- Distribute internal memos, letters, and packages to relevant departments.
- Ensure meeting rooms are clean and set up with necessary materials.
Errands & Deliveries:
- Run official errands such as delivering documents to clients, suppliers, or banks.
- Assist in picking up office supplies, parcels, or other items as directed.
Office Maintenance & Cleanliness:
- Ensure common areas, kitchen, and workstations are clean and tidy.
- Replenish office supplies (e.g., stationery, tea items, toiletries) as needed.
- Report any maintenance needs or repairs promptly.
Support to Administrative Functions:
- Help with document filing, record keeping, and general clerical duties.
- Support staff during office events, meetings, or visitor coordination.
- Provide ad-hoc support to HR, Finance, or Admin teams when required.
Customer Service Manager
- Job Type Full Time
- Experience6 years
- Location Nairobi
- Job Field Customer Care
To lead and oversee the customer service department, ensuring the delivery of excellent service standards, efficient logistics communication, and client satisfaction across the supply chain. The role involves managing customer relationships, coordinating with operations, and ensuring service excellence in alignment with the oil logistics industry’s demands.
Job Description
Key Responsibilities:
Customer Relationship Management:
- Serve as the primary point of contact for key clients in the oil and logistics sector.
- Ensure timely and professional communication with clients regarding orders, delivery timelines, and service updates.
- Resolve escalated customer issues promptly and effectively.
Order & Delivery Coordination:
- Liaise with operations and transport teams to ensure timely and accurate order fulfillment.
- Track deliveries, provide customers with real-time updates, and manage delivery documentation.
- Ensure customer requests are clearly understood and communicated across departments.
Team Leadership:
- Supervise and train the customer service team.
- Set performance targets and monitor service KPIs.
- Coach team members to handle client interactions professionally and efficiently.
Process Improvement & Reporting:
- Analyze customer feedback to identify trends and areas for improvement.
- Recommend process improvements to enhance customer experience and operational efficiency.
- Prepare and present periodic reports on customer satisfaction and departmental performance.
Compliance & Industry Standards:
- Ensure all customer service activities adhere to internal policies and industry regulations.
- Maintain data confidentiality and compliance with health, safety, and environmental standards specific to oil logistics.
Driver
- Job Type Full Time
- Qualification KCSE
- Experience3 – 5 years
- Location Nairobi
- Job Field Driving
To provide safe, timely, and efficient transportation of staff, goods, or materials, while ensuring the assigned vehicle is well-maintained and operated in compliance with traffic laws and organizational policies.
Job Description
Key Responsibilities:
Transportation Duties:
- Drive staff, visitors, or goods to various destinations as assigned.
- Ensure timely pickups and deliveries based on operational schedules.
- Maintain a log of trips, mileage, fuel usage, and vehicle condition.
Vehicle Maintenance:
- Conduct daily checks on vehicle condition (oil, fuel, tires, lights, brakes).
- Ensure the vehicle is clean, roadworthy, and serviced on time.
- Report any mechanical issues or accidents promptly for necessary action.
Compliance & Safety:
- Obey all traffic laws and road safety regulations at all times.
- Ensure the safety of passengers and cargo throughout the trip.
- Maintain updated vehicle documents (insurance, inspection, logbook, etc.).
Administrative Support:
- Assist with errands such as delivering documents, picking up supplies, or bank-related tasks.
- Support loading and offloading of goods where applicable.
- Maintain confidentiality and professionalism while representing the organization.
Operations Manager
- Job Type Full Time
- Experience7 years
- Location Nairobi
- Job Field Logistics , Procurement / Store-keeping / Supply Chain
To lead, plan, and oversee the end-to-end logistics operations of the company, ensuring the efficient, safe, and cost-effective movement and delivery of petroleum products. The Operations Manager will play a key role in optimizing supply chain processes, managing field and depot teams, ensuring compliance, and maintaining high service standards for clients.
Job Description
Key Responsibilities:
Operations Planning & Execution:
- Oversee the scheduling, dispatch, and delivery of fuel and oil products to client locations.
- Manage daily logistics activities including fleet coordination, route optimization, and load tracking.
- Monitor and manage fuel inventory levels at depots and client locations.
Fleet & Asset Management:
- Ensure proper maintenance and availability of trucks, tankers, and related logistics assets.
- Implement preventive maintenance programs and coordinate repairs.
- Maintain compliance with transport regulations and safety standards.
Compliance, Quality & Safety:
- Ensure compliance with industry regulations (e.g., ERC, NEMA, OSHA) and company policies.
- Enforce strict adherence to HSE (Health, Safety & Environment) protocols across all operations.
- Conduct regular audits and risk assessments.
Team Leadership & Coordination:
- Manage and supervise operations staff including drivers, logistics coordinators, and depot teams.
- Set KPIs, monitor performance, and build capacity through training and mentorship.
- Promote a culture of accountability, safety, and customer focus.
Client & Stakeholder Liaison:
- Coordinate with customer service and sales teams to ensure timely and accurate deliveries.
- Address operational issues affecting customer satisfaction.
- Maintain strong relationships with external service providers, regulators, and logistics partners.
Process Improvement & Reporting:
- Review operations workflows and propose cost-saving and efficiency-enhancing strategies.
- Analyze operational data to identify bottlenecks and opportunities.
- Prepare regular reports on operations performance, delivery metrics, and fuel reconciliation.
Administrative Officer
- Job Type Full Time
- Qualification Diploma
- Experience2 – 3 years
- Location Nairobi
- Job Field Administration / Secretarial
- To provide efficient administrative and clerical support to ensure smooth day-to-day operations within the organization. The Admin Officer is responsible for maintaining office systems, coordinating logistics, managing records, and supporting departments in achieving operational effectiveness.
Job Description
Key Responsibilities:
- Office Management:
- Ensure the office environment is well maintained, organized, and fully equipped.
- Manage office supplies, stationery, and inventory; raise purchase requests as needed.
- Oversee cleaning, security, and general upkeep of the office premises.
- Documentation & Records Management:
- Maintain both physical and digital filing systems for easy retrieval and reference.
- Handle incoming and outgoing correspondence including letters, emails, and deliveries.
- Support document preparation, printing, binding, and scanning.
- Travel & Logistics Coordination:
- Arrange local travel, accommodation, and meeting logistics for staff and visitors.
- Manage vehicle bookings and fuel usage records (where applicable).
- Track and renew office licenses, subscriptions, and contracts.
- Administrative Support to Teams:
- Provide clerical and operational support to departments such as HR, Finance, and Operations.
- Assist with scheduling meetings, preparing agendas, and taking minutes when required.
- Follow up on assigned tasks and maintain logs of administrative activities.
- Vendor & Service Provider Liaison:
- Coordinate with office vendors for utilities, supplies, repairs, and service maintenance.
- Ensure timely payments and delivery of services.
- Compliance & Reporting:
- Ensure adherence to organizational administrative policies and procedures.
- Generate regular reports on office operations, usage of resources, and logistics activities.
IT Support Manager
- Job Type Full Time
- Experience5 – 7 years
- Location Nairobi
- Job Field ICT / Computer
To oversee the IT support function across the organization, ensuring the delivery of efficient, secure, and user-focused technical support services. The IT Support Manager is responsible for managing IT helpdesk operations, coordinating infrastructure maintenance, implementing support policies, and ensuring uptime and user satisfaction.
Job Description
Key Responsibilities:
- Technical Support Management:
- Lead and manage the IT support team to deliver timely and effective technical assistance to all users.
- Monitor ticketing systems, ensuring issues are logged, tracked, and resolved within SLA timelines.
- Handle escalation of complex IT issues and ensure root cause resolution.
- System & Infrastructure Oversight:
- Oversee the maintenance and performance of all IT systems including servers, network infrastructure, desktops, and mobile devices.
- Coordinate regular backups, patch management, and disaster recovery testing.
- Ensure reliable and secure internet, VPN, and internal communication systems.
- User Support & Training
- Provide guidance and training to users on IT policies, tools, and best practices.
- Implement user support initiatives such as onboarding support, basic cyber hygiene, and software usage training.
- Gather user feedback to improve IT services and user experience.
- IT Policies & Compliance:
- Ensure adherence to IT governance, data privacy regulations, and cybersecurity standards.
- Maintain and enforce IT usage policies and access controls.
- Collaborate with cybersecurity teams to identify and mitigate risks.
- Vendor & Asset Management:
- Manage relationships with IT service providers, software vendors, and equipment suppliers.
- Monitor IT asset lifecycle, including procurement, inventory, usage, and disposal.
- Evaluate new technologies and recommend upgrades or replacements.
- Reporting & Budgeting:
- Prepare and present regular reports on IT support metrics, system health, and user satisfaction.
- Assist in budgeting for IT tools, hardware, software licenses, and support services.
- Track expenditure to ensure cost-effective IT support operations.
Stock Accountant
- Job Type Full Time
- Experience3 years
- Location Nairobi
- Job Field Finance / Accounting / Audit
To manage and reconcile all inventory-related financial transactions, ensuring accurate reporting of stock levels, movements, and valuation in compliance with internal controls and accounting standards. The Stock Accountant plays a critical role in inventory integrity, loss prevention, and financial reporting.
Job Description
Key Responsibilities:
Inventory Accounting & Reconciliation:
- Maintain accurate records of all stock transactions including receipts, transfers, issues, and adjustments.
- Reconcile physical inventory against system balances and investigate variances.
- Ensure that stock movements are correctly and promptly recorded in the ERP/accounting system.
Costing & Valuation:
- Monitor and validate stock costing, including landed costs and valuation of inventory at month-end.
- Prepare and update stock provisions for slow-moving, obsolete, or damaged items.
- Assist in cost of goods sold (COGS) calculations and stock-related journal entries.
Reporting & Analysis:
- Generate timely inventory reports for internal use and audit purposes.
- Provide analysis on inventory trends, losses, and efficiency improvements.
- Assist in forecasting and budgeting stock-related expenditures.
Stock Audits & Controls:
- Support and coordinate periodic and ad hoc stock counts (cycle counts and full physical inventory).
- Monitor stock controls at warehouses, depots, or outlets to prevent pilferage, loss, and mismanagement.
- Work closely with operations and warehouse teams to enforce inventory best practices.
Compliance & Support:
- Ensure adherence to company policies, internal controls, and relevant tax or audit requirements.
- Assist with internal and external audits relating to inventory.
- Support other finance functions as needed.
Customer Relationship & Fulfillment Officer
- Job Type Full Time
- Qualification Diploma
- Experience2 – 3 years
- Location Nairobi
- Job Field Customer Care , Procurement / Store-keeping / Supply Chain
To serve as the primary point of contact for clients, ensuring an exceptional customer experience from order placement through to fulfillment. This role focuses on nurturing long-term customer relationships while coordinating internally to ensure timely and accurate delivery of products or services.
Job Description
Key Responsibilities:
Customer Relationship Management:
- Serve as a liaison between clients and internal departments.
- Maintain regular communication with customers regarding orders, service delivery, and follow-ups.
- Handle inquiries, provide product/service information, and resolve complaints promptly and professionally.
- Build trust and rapport with clients to promote long-term engagement and satisfaction.
Order & Fulfillment Coordination:
- Accurately receive, process, and track customer orders.
- Coordinate with the logistics, warehouse, or operations teams to ensure timely dispatch and delivery.
- Monitor delivery timelines and proactively update clients on any delays or issues.
- Ensure correct documentation (invoices, delivery notes, receipts) is issued and recorded.
Data Management & Reporting:
- Maintain updated records of customer interactions, orders, and service issues.
- Generate and submit daily/weekly reports on customer feedback, order fulfillment status, and complaints resolution.
- Assist in analyzing customer trends and recommending improvements to service delivery processes.
Service Quality & Compliance:
- Ensure all customer service processes align with company standards, SLAs, and quality expectations.
- Support the implementation of customer satisfaction surveys and other feedback tools.
- Comply with data protection and confidentiality guidelines.
Depot Operative
- Job Type Full Time
- Qualification Diploma
- Experience2 years
- Location Nairobi
- Job Field Logistics , Procurement / Store-keeping / Supply Chain
Job Purpose:
To support the smooth day-to-day operations of the depot, ensuring efficient handling, storage, dispatch, and documentation of products. The role involves working in a fast-paced environment to maintain high safety, quality, and operational standards.
Job Description
Key Responsibilities:
Product Handling & Storage:
- Assist in receiving, offloading, and proper storage of fuel or products at the depot.
- Monitor stock levels and report any discrepancies to the Depot Supervisor.
- Ensure proper labelling, tagging, and organization of inventory.
Dispatch & Loading Operations:
- Load and prepare orders for dispatch based on delivery schedules.
- Ensure correct quantities and types of products are dispatched.
- Coordinate with drivers and dispatch teams for timely and safe deliveries.
Safety & Compliance:
- Follow all health, safety, and environmental regulations in the handling of petroleum or goods.
- Wear and maintain required PPE at all times.
- Report safety hazards, spills, or equipment issues immediately.
Record-Keeping & Reporting:
- Maintain accurate manual or digital logs of product movement and stock balances.
- Record deliveries, dispatches, and returns per company procedures.
- Participate in regular stock counts and reconciliation.
Depot Maintenance & Support:
- Keep depot areas clean, organized, and secure.
- Assist with equipment checks and minor maintenance tasks.
- Support the team in general depot activities as assigned.
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To apply for this job please visit reedsafricaconsult.com.