About the Opportunity

This position will contribute to the P&C Strategy, focusing on Business partnering. It has a mandate to develop and execute P&C policies and procedures, monitor the employment act compliance, country specific P&C Operations, performance management and P&C operations.

The P&C Manager will implement practices and activities of the P&C Department in Kenya providing a full spectrum of P&C services and programs linked to short and long-term organizational needs and objectives.

S/he will work closely with the Regional P&C team to support the achievement of the P&C strategic objectives through the development, implementation, and management of activities. The P&C Manager will serve as a consultant and provide day to day guidance to the staff.

Reporting to the Regional Head, People Operations, the P&C Manager can expect these range of responsibilities, among others.

Responsibilities

Strategic Business Partnering (20% time)

• Works closely with employees to improve work relationships, build morale, and increase productivity and retention.
• In collaboration with the regional P&C team, support as a Business Partner and/or mentor/train/coach people managers.
• Provide technical expertise on P&C processes (including but not limited to Employee relations, HRIMS,Staff onboarding, talent management and development), organizational policies and practices in order to facilitate the attraction and retention of competent staff that embrace a culture of continuous learning and performance within  Inkomoko.
• Define change management processes to improve business performance.

Enhance the P&C service delivery/P&C Operations and Administration (40% time)

• Coordinate all P&C Administration and Operations activities that include but are not limited to staff bio-data management, employee welfare/medical insurance, payroll drafting for submission to the regional team for processing, contract handling etc).
• Keep updated with changes in the employment act and legislations and proactively propose changes to policy and procedures to improve the efficiency of the P&C department.
• Contribute to the design, review and implementation of P&C policies, systems, guidelines to operate within the statutory requirements.
• Sensitize all staff on the current P&C policies and guidelines and review the systems/processes to identify and address gaps for effective service delivery.
• Responsible for reporting on P&C operations/demographics, developing and managing the P&C reporting tools to measure the value added to the organization.
• Maintain and develop good relationships with similar organizations, with ongoing dialogues concerning policies and trends.
• Effectively review and process P&C operations requests and transactions, such as: personal data, pay data, and position data changes and employment contracts information.
• Supervise and ensure that staff physical files and data records in the P&C Management system (HRMS) are up-to-date and secure (e.g leave management etc.)
• Coordinate and organize all P&C events in collaboration with the Administration team.
• Ensure employees have necessary tools and facilities to perform their jobs properly.
• Manage the separation process; this includes paperwork and follow-up P&C actions. Schedule Exit Interviews and gather Exit data.
• Work with the regional P&C team to report and arbitrate employee relation issues.

Recruitment and Onboarding (20% time)

• In collaboration with the talent acquisition team, facilitate the recruitment process and internal promotions.
• Ensure that all job descriptions are updated and that they are evaluated and approved by the P&C Leadership prior to any job opening launch.
• Participate in  interviews with candidates, where required.
• Conduct background checks, provide relevant information for finalization of contracts.
• Providing highly professional correspondence ensuring that the candidate experience is as per our TA strategy standards.
• Coordinate onboarding meetings of all new staff, communicate to various team members to ensure successful onboarding documents and tools are prepared on-time (NSSF/SHIF forms, email, first day’s meetings schedule, etc)
• Update the P&C colleagues with information to feed into the Org. wide recruitment tracker with status of all open positions.

Performance Management, People development & Talent Management (20% time)

• Provides consultation to managers on talent development and performance management.
• Ensure effective planning, monitoring, and performance reviews of employees by training managers to coach and give feedback to employees and resolving employee grievances.
• Conduct mid-year and end-of-year performance consistency checks for all employees and address any identified inconsistencies in a prompt manner.
• Follow up on the Inkomoko staff performance management processes with appropriate alignment with the Regional team.  Ensure staff performance management cycle is respected and goal setting and performance appraisals are carried out in a timely and appropriate manner.
• Manage and track the talent processes, including tracking the identification and management of high performing talent and poor performers.
• Provide appropriate support to employees and managers in addressing unsatisfactory performance-ensure that underperforming employees are identified and specific plans created with the full intention of returning them to acceptable performance.
• In collaboration with the Head of People Operations, guide and train P&C Advisors on their roles in the end-to-end performance management processes.
• Support in following up with the training team to ensure that the scheduled training & development programs are being conducted as planned.

Minimum Qualifications

Inkomoko  has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

• Bachelor Degree in HRM, Management or any other related field, a Master’s degree will be an added advantage.
• 8 years of HR working experience with exposure to HR Business Partnering; Operational excellence, reward, employee relations, organizational culture and change management.
• Absolute confidentiality and discretion is required of this position.
• Ability to manage several activities simultaneously while working under pressure to meet deadlines.
• Excellent communicator in English, both spoken and written with excellent presentation skills
• Good collaboration skills – approachable, warm, honest, transparent, and able to manage up with confidence and the ability to build relationships with colleagues.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g Odoo and others))
• Experience in working independently on projects.
• Understanding of Kenyan employment act.
• Must be a member of the Institute of Human Resource Management( IHRM Kenya).

What You’ll Get

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Goal-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact to your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.