Account Manager at Bolt- Nairobi

Full Time
  • Full Time
  • Nairobi, Kenya
  • Attractive Kshs / Month
  • Salary: Attractive

Bolt

Account Manager Main tasks and responsibilities:

Job Field Sales, Marketing / Retail / Business Development 

Company Bolt

  • Account Management: Manage and expand relationships with existing key accounts, proactively identifying new business opportunities while ensuring key accounts meet strong operational KPIs. Own the partner’s P&L and be responsible for its profitability and growth.
  • Campaign Performance: Ensure all campaign processes are in place and proactively work to improve overall monthly performance.
  • Account Planning: Develop account plans to increase volumes and improve key accounts profitability.
  • Reporting: Prepare and present monthly reports to all key accounts, providing consultancy about what can be improved and implemented for further growth.
  • Contract Negotiation: Renegotiate contract terms, including commission rates and campaign plans, with key accounts regularly.
  • Marketing Activities: Negotiate and implement activities through marketing with the partners ( banners, communications, etc.)

About you as Account Manager :

  • Minimum 3 years in account management, business consultancy, business development, or similar roles with a focus on the restaurant industry.
  • Ability to interpret and present data to generate insights and support decision-making.
  • Proven track record of achieving critical metrics and revenue targets.
  • Strong capability in leading & prioritizing tasks and projects, managing resources, and time efficiently. Highly organized and open to working in a dynamic environment and adapt easily to change
  • Be an owner and proactively find solutions to business problems.
  • Excellent communication & written skills in English.

Career Coaching Advice for Account Managers

Account Management is no longer just about maintaining relationships—it’s about driving growth, delivering strategic value, and using insights to anticipate client needs. To thrive and advance in this evolving field, consider the following actionable strategies:

1. Focus on Strategic Client Engagement
Move from reactive support to proactive value delivery. Understand your client’s business deeply, identify growth opportunities, and position your product or service as a strategic solution. This builds loyalty and opens upsell/cross-sell opportunities.

2. Strengthen Communication and Relationship Building
Exceptional interpersonal skills are essential. Practice active listening, empathy, and tailored communication. Use regular check-ins, QBRs (Quarterly Business Reviews), and stakeholder mapping to stay aligned with client expectations.

3. Leverage CRM and Data Tools
Master platforms like Salesforce, HubSpot, or Zoho CRM. Combine usage with analytics tools to track client behavior, forecast revenue, and personalize outreach—critical for retention and growth in a data-driven market.

4. Develop Cross-Functional Collaboration Skills
Work closely with sales, product, marketing, and support teams to deliver seamless client experiences. Your ability to coordinate internally reflects directly on client satisfaction and your effectiveness.

5. Upskill Continuously
Pursue courses in customer success, sales strategy, or account-based marketing (ABM). Certifications like Strategic Account Manager (SAM) or Client Success Manager (CSM) can enhance your credibility and advancement potential.

Salary Insight
Account Managers typically earn $60,000–$100,000, with strategic and enterprise account roles often exceeding $120,000+, especially in tech and B2B industries.


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To apply for this job please visit bolt.eu.

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