Technical Customer Support/ Telesales(Energy Sector) at Staffing Solutions Network
Staff Network Solutions is a leading recruitment agency and HR consultancy firm based in Nairobi, Kenya. We specialize in providing a wide range of human resource solutions to businesses across diverse industries. Our team comprises competent Human Resource Management Professionals and Recruitment Officers with over 5 years of working experience, ensuring expertise and efficiency in every service we offer. We are committed to providing our clients with the best HR solutions and recruitment services. Our services include recruitment, training, HR consultancy, and payroll management. We are dedicated to helping businesses grow by providing them with the right talent and HR solutions that align with their goals and objectives.
Responsibilities
- Responding to customer inquiries via phone, email, or chat
- Resolving product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Maintaining customer records by updating account information
- Providing feedback on the efficiency of the customer service process
- Processing orders, forms, applications, and requests
- Keeping customers informed by providing them with updates on issues, solutions, and wait times
- Working closely with the product team to understand the product and stay updated on changes
- Creating and maintaining detailed documentation of customer interactions and problem-solving actions taken
- Conducting customer satisfaction surveys and analyzing feedback to improve services
- Escalating unresolved issues to the appropriate internal teams
Qualifications
- Must have experince in a solar, energy or smart meters industry
- must have diploma/degree in business related course
- Education background in technical course is an added advantage
Method of Application
Interested candidates are requested to:
- Send their CV only to recruitment@staffingsolutionsnetwork.co.ke;
- Clearly state the position and specify the location of the job as mentioned in the job posting in your CV;
- Ensure your resume and cover letter are properly attached to the email.
Important Notes:
Only shortlisted candidates will be contacted.
