Spa Therapist at Accor

Full Time
  • Full Time
  • Nairobi, kenya
  • Attractive Kshs / Month
  • Salary: Attractive

Accor

Spa Therapist

  • Job Type Full Time
  • Experience2 years
  • Location Nairobi
  • Job Field Hospitality / Hotel / Restaurant 
  • Company Accor

The Spa Therapist at M Gallery Nairobi is responsible for delivering exceptional spa treatments and services to our guests, ensuring a high level of customer satisfaction and wellness experience. The ideal candidate will possess strong skills in various spa therapies, an understanding of guest needs, and the ability to work in a luxurious, fast-paced environment.

Spa Therapist Key Responsibilities:

Treatment Delivery:

  • Perform a wide range of spa treatments including massages, facials, body treatments, and other therapeutic services as per established protocols and standards.
  • Customize treatments based on individual guest needs and preferences.
  • Maintain high standards of cleanliness and hygiene throughout the spa and treatment areas.

Guest Experience:

  • Greet and welcome guests in a professional and friendly manner.
  • Conduct consultations to understand guest requirements and provide recommendations.
  • Ensure guest comfort and satisfaction throughout their spa experience.
  • Address and resolve any guest concerns or complaints promptly and effectively.

Operational Excellence:

  • Prepare treatment rooms and ensure they are well-stocked, organized, and inviting.
  • Maintain accurate records of treatments provided and inventory used.
  • Follow all safety and sanitation policies when handling products and equipment.
  • Assist in the promotion of spa services and retail products to enhance revenue.

Team Collaboration:

  • Work collaboratively with other spa staff to ensure smooth operations.
  • Participate in regular training sessions and team meetings.
  • Support spa management in maintaining a positive and productive work environment.

Professional Development:

  • Stay updated with the latest trends and advancements in spa therapies and wellness practices.
  • Pursue continuous education and certifications as required.

Qualifications

  • Certification in massage therapy and/or aesthetics from a recognized institution.
  • Minimum of 2 years of experience as a Spa Therapist in a luxury hotel or spa environment.
  • Proficiency in various spa treatments including Swedish, deep tissue, hot stone massage, facials, and body treatments.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and attention to detail.
  • Ability to maintain professionalism and composure under pressure.
  • Knowledge of health and safety regulations related to spa services.

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To apply for this job please visit jobs.smartrecruiters.com.

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