Big Square Kenya
Job Field Customer Care , Hospitality / Hotel / Restaurant
Minimum Requirements:
- Diploma in a hospitality-related course.
- Additional qualification in food production is an advantage.
- Proficiency in MS Word/Excel and experience with Restaurant ERP systems (POS/GAAP).
- Strong understanding of administrative work.
Shift Leader , Supervisor Responsibilities:
- Customer Experience: Advocate for FOH team welfare to maintain a motivated workforce and exceptional customer service.
- Food Safety & Quality: Ensure only high-quality products are served by overseeing the final delivery to customers.
- Team Management: Review sales and service performance, provide feedback, and implement action plans to achieve targets.
- Standards Compliance: Ensure BOH products meet set standards.
- Driving Branch Business: Collaborate with the Branch Manager to achieve budgeted profits by adhering to the BOH budget plan.
Method of Application
Send your application to careers@big-square.co.ke. Deadline: 10th May 2025
Career Advice for Shift Leaders and Supervisors
As a Shift Leader or Supervisor, you are the link between frontline teams and management. Your role directly impacts productivity, team morale, and operational efficiency. To excel and grow in your career, you need a combination of strong leadership, operational awareness, and adaptability.
1. Strengthen People Management Skills
Effective communication, empathy, and conflict resolution are crucial. Learn to delegate, motivate, and give constructive feedback. A respected leader earns trust by being consistent, fair, and supportive.
2. Master Time and Shift Scheduling Tools
Efficient scheduling minimizes downtime and improves team performance. Familiarize yourself with digital workforce management tools (e.g., Deputy, When I Work, Microsoft Shifts). These streamline operations and reduce manual errors.
3. Be a Problem-Solver and Decision-Maker
Supervisors often face unexpected challenges. Whether it’s handling a staff shortage or managing customer complaints, sharpen your ability to make quick, informed decisions under pressure.
4. Align With Company KPIs
Understand and work towards key performance indicators like productivity rates, customer satisfaction, and compliance. Supervisors who track and improve these metrics often get noticed for higher leadership roles.
5. Invest in Leadership Training
Pursue short courses in leadership, team management, or industry-specific operations. These increase your effectiveness and show your commitment to growth.
Salary Approximation: In Kenya, Shift Leaders or Supervisors typically earn between KES 40,000 to 100,000 per month, depending on the sector (retail, manufacturing, hospitality, etc.).
Would you like a list of free or low-cost leadership training programs to support your growth?
To apply for this job please visit bloosomup.com.