Brief Description        

• The candidate will develop sales and customer portfolio, maximize cargo capacities and revenue meeting the set targets and offer premium customer service to build customer loyalty & retention through providing high-standard customer service and representation of KQ Cargo.

Detailed Description        

Principal Accountabilities (Responsibility)

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Achieve and exceed set revenue targets.
• Develop and expand the KQ Cargo market share by developing new routes and product portfolio.
• Acquiring a thorough understanding of key customer needs and requirements
• Create awareness of all KQ services and products for customers and offer alternative gateways or flights.
• Sell cargo capacities to ensure all space is filled by booking shipments by phone or email.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers on time.
• Serve as the link of communication between key customers and internal teams.
• Provide excellent, timely customer service to build customer loyalty & retention.
• Build and maintain good cooperation with KQ stakeholders.
• Follow up with customers for remittance of sales returns as per settlement cycles.
• Provide ad-hoc rates to the customer (once approved by Sales or RCSM) and file the report with HDQ each week.
• Provide full operational support to the entire network such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring, writing handling reports, and claims (list not exhaustive)
• Reconciling every flight, rating airway bills and submitting the reports or corrections for billing.
• Checking sales reports, commissions and invoices from GSA and GHA, reporting any discrepancies to Regional Sales Manager and/or reconciling them via direct billing.
• Plan the daily cargo allocation of the flight according to passenger loads to maximize opportunity and ensure no empty positions.
• Send special cargo pre-alerts to all stakeholders and ensure accuracy with this sensitive data.

Job Requirements        

Qualification (Minimum)  

• University Degree.
• Certification in Microsoft office package -Outlook, Word, Excel
• Relevant industry certification-Cargo Skills, DGR are added advantage.
• Experience delivering service in demanding consumer environment.
• 5 years airfreight related experience with bias on customer service.

Additional Details        

Other Skills

• Communication skills & influencing
• Self-confidence & proactivity
• Result and service orientation
• Reliability & responsibility
• Ability to work structurally and independently
• Public relations skills
• Ability to work well under pressure,
• Exceptional Customer Relations skills