Room Attendant at Fairmont Hotels & Resorts

Responsibilities: 

Reporting to the Head Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

• Cleaning of public areas to include and not limited to dusting, and bathroom cleaning. 
• Washing windows mirrors, surfaces stain removal, carpet shampooing & removal of garbage. 
• Stripping beds and replacement with fresh linen and clean towels as well as replacement of bathroom amenities. 
• Pick up of guest Laundry from room to and from laundry and ensuring accurate count of the same always. 
• Provide turn down services. 
• Attend to guest promptly and accurately. 
• Check inventory of room after guest has left advising supervisors if anything is missing. 
• Ensure all room appliances are functioning well and any defects reported to engineering immediately.
• Maintain all work equipment clean i.e housekeeping cleaning cloths, brushes etc. 
• Respond promptly and courteously to guest requests and inquiries 
• Follow company policy for lost and found 
• Report defective machinery immediately to supervisor for follow up. 
• Handle cleaning properties ie VIP, Make up, Early arrival.
• Understand all room categories and lay outs 
• Adhere to health and safety hygiene and security regulation 
• Performs any other duties as assigned. 

Qualifications

• Diploma in Housekeeping Operations
• Team focused 
• Actioned oriented 
• Passionate about our guests and business partners to ensure their needs are met 
• Championing change – Shows openness to new ideas and adapts readily to changing priorities 
• Should be able to work independently and as team members  
• should be cost aware 
• should be able to stand and lift items for a 8-hour shift 
• Should have minimum work experience of 1 year in the same role. 
• Should have basic qualifications from reputable organization or previous experience of two years 

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent sitting and walking throughout shift