Brites Management Services Limited
Retail Store Manager Job Description
Company Brites Management Services
- Oversee all aspects of daily supermarket operations, including opening and closing procedures.
- Ensure the store is clean, well-organized, and fully functional at all times.
- Monitor equipment, lighting, and overall store condition and coordinate any necessary repairs.
Staff Supervision and Team Leadership
- Recruit, train, schedule, and supervise staff members including cashiers, stockists, and cleaners.
- Conduct regular staff briefings and performance evaluations to ensure productivity and adherence to standards.
- Promote a positive team culture by motivating and mentoring employees.
Customer Service Excellence
- Ensure customers receive high-quality service by training staff in customer care.
- Address and resolve customer complaints, concerns, or feedback in a professional and timely manner.
- Implement strategies to improve the overall customer shopping experience.
Sales and Target Achievement
- Monitor daily, weekly, and monthly sales performance against set targets.
- Develop and implement sales strategies to increase revenue and improve margins.
- Promote upselling and cross-selling techniques among the staff.
Inventory and Stock Management
- Oversee inventory levels to ensure sufficient stock is available and avoid overstocking or shortages.
- Coordinate timely ordering and receiving of goods from suppliers.
- Supervise accurate stock-taking and reconciliation processes.
Merchandising and Store Presentation
- Ensure products are properly labelled, priced, and displayed attractively in line with brand standards.
- Implement and monitor promotional displays and in-store campaigns.
- Ensure FIFO (First-In-First-Out) method is followed to minimize expiry losses.
Cash and Financial Management
- Supervise cashier operations, ensuring accurate cash handling and reconciliation at end of day.
- Prepare and submit daily financial and sales reports to management.
- Monitor and reduce instances of theft, fraud, or cash shortages.
Compliance and Safety
- Ensure compliance with health, safety, and sanitation regulations.
- Enforce adherence to company policies, procedures, and code of conduct.
- Conduct regular safety checks and liaise with security personnel.
Reporting and Communication
- Maintain open and effective communication with upper management and other departments.
- Compile detailed operational reports and recommend improvements where necessary.
- Stay updated on market trends and competitor activity to keep the store competitive.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Business Administration or a related field
- 2–3 years of experience in a similar supervisory or management role
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Good understanding of retail and customer service principles
- Proficiency in basic computer applications and POS systems.
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To apply for this job email your details to jobs@britemanagement.com