Restaurant Hostess at Bridge Talent Management

Role Statement:

• We are recruiting on behalf of our client for a professional, warm, and customer-oriented Restaurant Hostess. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth guest flow within the restaurant.

Key Responsibilities:

• Warmly greet and welcome guests as they arrive at the restaurant.
• Manage the reservation book and walk-in guests efficiently.
• Escort guests to their tables and present menus.
• Assign tables based on guest preferences, staff sections, and service flow.
• Respond to guest inquiries professionally and promptly.
• Handle guest complaints or concerns courteously and escalate when necessary.
• Ensure guests feel appreciated and well cared for throughout their visit.
• Confirm reservations via phone, email, or reservation systems.
• Maintain accurate wait lists and provide accurate wait-time estimates.
• Coordinate with service team to ensure timely table turnover.
• Maintain smooth communication with servers, managers, and kitchen staff.
• Update the team on guest seating preferences, special requests, and VIP arrivals.
• Support the service team during peak hours as needed.
• Maintain a clean, organized, and presentable reception/hostess area.
• Ensure menus and promotional materials are clean and updated.
• Follow hygiene and safety standards at all.

Requirements

• Diploma or certificate in Hospitality Management is an added advantage.
• Proven experience as a Hostess or in customer-facing roles (restaurant or hotel experience preferred).
• Excellent communication and interpersonal skills.
• Professional, warm, and friendly demeanor.
• Ability to remain calm under pressure in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Knowledge of reservation systems is an added advantage.

Benefits

• Service Charge Offered.