Relationship Manager Job at Rafiki Microfinance Bank

Relationship Manager Job Summary:

Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos.

Duties & Responsibilities done by Relationship Manager

• Recruitment of new Chama’s and individual customers.
• Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
• Customer portfolio management
• Maintaining quality loan book
• Attending to Chama and Sacco meetings to cascade bank products and services
• Cross-selling of other bank products and services
• Liaison with the communities including barazas to bring Rafiki bank brand awareness
• Active relationship management to all chama and sacco banking customers within the branch
• Offer training support and induct new staff at branch level
• Ensure compliance to both local and external regulatory requirements i.e. Anti money laundering and CBK guidelines

• Any other official duties that may be assigned from time to time

Key Competencies, Skills, qualification and Experience as Relationship Manager

• Bachelor’s degree in a business a related field
• 7-8 years’ experience
• Product knowledge
• Interpersonal skills
• Presentation skills
• Negotiation skills
• Business networking
• proficiency in MS Office
• Integrity
• confidentiality