ABOUT THE OPPORTUNITY & RESPONSIBILITIES Program Manager

Inkomoko Kenya is seeking a qualified Program Manager as a key person in our leadership team. The successful candidate will have the following duties: 

DEPARTMENT MANAGEMENT (50% TIME)

• Provide strategic direction and leadership for BGS  Kenya’s programming in Kakuma and Lodwar.
• Lead client onboarding and service delivery to achieve impact in Kakuma and Lodwar
• Manage the schedule and delivery of services to achieve company-wide KPIs, raising concerns and creating solutions to overcome barriers to delivery and improve efficiency.
• Elevate trends and insights to senior management, helping to inform program improvements
• Represent the organization in Kakuma and Lodwar to advance Inkomoko’s work and foster partnerships with stakeholders.
• Manage location budget keeping all costs within allocated expense limits.
• Cooperate closely with the Program Director on activities and team performance.
• Prepare regular reports and presentations for the Regional Program Director to keep updated on the progress and timeline. 
• Incorporate lessons learned from M&E into new solutions for impact and efficiency.
• Coordinate with colleagues in the Investment Department to decrease risk for the company.
• Identify areas for improvement and recommend corrective actions to enhance overall performance and client satisfaction.
• Ensure the program is aligned with organizational goals and objectives.

STAFF MANAGEMENT (30% TIME)

• Supervise all BGS staff operating within the Inkomoko Kakuma and Lodwar operations.
• Work closely with the People & Culture department to recruit, hire, train, assess performance, and manage time off and other HR matters to ensure the department meets its Goals. 
• Manage, coach, and develop Senior/Business Development Associates (BDAs) to provide high-quality services to at least 3000 micro and small entrepreneurs
• Train and mentor client-facing BGS members in Kakuma to ensure they have the necessary skills and knowledge to succeed in their role
• Provide expert advice and help BDAs navigate challenges/make sound business decisions with their clients.
• Advise staff on how to serve entrepreneurs on operations, sales, and bookkeeping processes.
• Advise staff on how to serve entrepreneurs on financing and investment opportunities/challenges.
• Train and coach staff on reporting tools and other company standards. 
• Identify professional development opportunities for staff and support their growth and career advancement.
• Foster a culture of continuous learning and knowledge sharing within the organization.
• Partner with MEL managers & Director to ensure smooth monitoring and evaluation of our work
• Work closely with the MEL team in Kenya in data analysis, identifying trends of qualitative and quantitative data, assessing program impact, and identifying areas of improvement. 

EXTERNAL RELATIONS (20% TIME)

• Maintain and grow Inkomoko Kenya’s relationships with various program partners and external stakeholders – particularly in Kakuma/Lodwar in collaboration with the BGS Director Kenya.
• Stay up-to-date with entrepreneurship trends in the region and across Kenya.  
• Connect our entrepreneurs to new insights into trade strategies and other initiatives.
• Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums.
• Identify and pursue partnership opportunities to expand program reach and impact.
• Collaborate with partners to develop joint initiatives and leverage resources to maximize impact.
• Collaborate with the Advocacy team and elevate advocacy needs

WHO WE ARE LOOKING FOR

We are seeking individuals who can bring lasting impact to our work. We seek candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.

The ideal candidate must demonstrate previous experience with:

• 5+ years of work experience in relevant or applicable field
• Experience partnering with UNHCR and DRS is preferred
• Minimum a Bachelor Degree, advanced degree strongly preferred
• Experience in the entrepreneurship industry (consulting, business planning, finance)
• Excellent computer skills, especially with MS Excel and Word
• Good presentation and training skills
• Proven track record of independently managing projects.
• Exceptional ability to lead and supervise diverse teams with a strong emphasis on cultural sensitivity
• Skilled with expertise in market linkages and value chain management to MSMEs
• Good written and oral communication skills 
• Shows perseverance, personal integrity, and critical thinking skills
• Must speak fluent English and Swahili

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion 
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.