Operations Officer at HF Group

Principle Accountabilities

• Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit Interest rates and general exchange rate information.
• Deal with customers’ general account queries, arrange inter account transfers and order statements.
• Arrange for ordering of cheque books and paying in books, including any customized Stationery.
• Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.
• Co-ordinate set up, amendment and cancellation of regular payments instructions
• Deal with inward and outward payments (including obtaining necessary customer Authorities).
• Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centers
• Act as principal point of contact in the unit when the Manager is away
• Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system. 
• Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
• Champion a culture of operational excellence to deliver ever- improving performance standards to IB customers
• Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelines
• Identify cross-sell opportunities within managed customers 

Key Competencies and Skills

• Builds networks and maintains strong relationships
• Good negotiation skills
• Able to listen keenly
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others 

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in Commerce/Business-related field.
• Good analytical skills
• Knowledge of Institution Banking products/Ready and willing to learn
• Highly effective communication and collaboration skills
• High level of cooperation with others and is responsive to the bank’s and team’s needs

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