
Ideon Limited
Operations Manager
Job Type Full Time
Experience2 years
Location Nairobi
Job FieldFinance / Accounting / Audit
Operations Manager role over view
The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity.
Duties & Responsibilities for the Operations Manager role
- Carry out opening duties by checking emails, heading team briefs and assigning employees their tasks for the day.
- Communicate to staff on any issues that require feedback from Cemes-HQ as received.
- Submit daily branch performance reports to the Area/Franchise Managers.
- Supervise and manage staff at the branch level and ensure their performance targets are met.
- Manage office operations such as rent payments, permits, petty cash and any other payment.
- Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.
- Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
- Train and coach new staff so that they understand company products and services.
- Oversee and monitor the performance of staff portfolios.
- Interview loan applicants and approve loans (investor) after proper assessment by the credit committee.
- Analyze the market and advise on risks and how to mitigate them.
- Assess local market conditions and identify current and prospective opportunities.
- Ensure branch goals and targets are met.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Market the branch within the community to attract business.
- Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system.
- Any other duty assigned by your supervisor.
Skills & Experience for Operations Manager role
- Bachelor’s degree in a business-related course.
- Prior supervisory or leadership experience in financial services for at least 2 years to motivate and guide a team.
- Strong understanding of microcredit principles, credit risk assessment, and financial acumen.
- Excellent communication skills and customer service orientation.
- Analytical skills for evaluating financial data and ensuring compliance.
- Ability to develop and implement sales strategies while managing multiple tasks.
- Proven experience in microfinance, microcredit or financial institutions.
- Experience in credit risk management and loan portfolio quality assurance.
- Experience in ensuring regulatory compliance and adherence to policies.
- Demonstrated success in driving sales and managing client relationships
To apply for this job please visit ikojobs.co.ke.