Operations Coordinator at Bollard Consulting Limited

Our client, in the Automotive sector seeks to recruit an Operations Coordinator who will be responsible for overseeing both the financial management (accounting) and day-to-day operational aspects of the garage, including managing staff, inventory, customer service, repair processes, and ensuring compliance with financial regulations while optimizing overall efficiency within the facility.

Key responsibilities
Financial Management (Accounting):

• Maintaining accurate financial records, including income, expenses, accounts receivable, and payable.
• Preparing financial reports and analysis for management, including profit and loss statements, cash flow projections, and budget monitoring.
• Overseeing billing and collections process, ensuring timely payments from customers.
• Reconciling bank statements and managing cash flow.
• Implementing and upholding internal controls to safeguard assets and prevent fraud.
• Collaborating with external auditors to ensure compliance with accounting standards.

Operational Management

• Supervising a team of mechanics, service advisors, and administrative staff.
• Scheduling vehicle repairs and maintenance appointments.
• Managing parts inventory, ensuring proper stock levels and ordering procedures.
• Monitoring repair quality and customer satisfaction.
• Implementing operational procedures to streamline workflow and optimize efficiency.
• Addressing customer complaints and resolving issues promptly.
• Managing relationships with vendors and suppliers.

Other duties

• Developing and implementing budget plans for the garage.
• Analyzing operational data to identify areas for improvement.
• Staying updated on industry trends and regulations related to automotive repairs and accounting practices.
• Implementing new technologies and systems to enhance efficiency.

Qualifications

• Bachelor’s degree in Finance, Accounting or a related field
• CPA-K
• At least 4-5 years in Finance and Operations.
• Strong leadership and management skills
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills
• Knowledge of accounting and financial software.
• Understanding of relevant laws and regulations.

Career Coaching Advice for Operations Coordinator Role Applicants

Operations Coordinators play a crucial role in ensuring smooth day-to-day business functions, making them indispensable in logistics, administration, supply chain, and service delivery. As organizations streamline and digitize, excelling in this role requires adaptability, tech fluency, and strong problem-solving. Here are key strategies to thrive and grow in operations coordination:

1. Strengthen Process and Project Management Skills
Invest in learning Lean, Six Sigma, or Agile methodologies to enhance efficiency and reduce operational bottlenecks. Even basic certification in these areas can help you stand out and lead improvement initiatives confidently.

2. Master Digital Tools and Automation Platforms
Familiarity with ERP systems (e.g., SAP, Oracle), CRM tools (e.g., Salesforce), and task management platforms like Asana or Trello is vital. Operations is becoming increasingly data-driven—embracing automation improves accuracy and saves time.

3. Improve Communication and Cross-Department Collaboration
You’re often the bridge between teams. Develop strong written and verbal communication skills to coordinate effectively, manage expectations, and facilitate smooth information flow across departments.

4. Track Metrics and Analyze Performance Data
Learn how to monitor KPIs, generate reports, and interpret data for actionable insights. Data literacy allows you to optimize processes, forecast needs, and contribute to strategic decisions.

5. Expand Your Business Acumen
Understanding the financial and strategic impact of operations adds value to your role. Consider taking short courses in supply chain management, finance for non-financial managers, or operations strategy.

Salary Insight
Operations Coordinators typically earn between $45,000–$70,000, with senior or specialized roles (e.g., logistics, supply chain) reaching $80,000+ depending on industry and location.

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