Job Requirement forOffice Administrative Services role 

For appointment to this grade, an officer must have:

• Served in the grade of Principal Office Administrator for a minimum period of three (3) years.
• Bachelor’s Degree in Secretarial Studies or Bachelor of Business and Office Management from a recognized institution;

OR

• Bachelor’s Degree in Social Sciences plus a Diploma in Secretarial Studies from a recognized institution;

OR

• Bachelor’s degree in Social Sciences plus Business Education Single and Group Certificates (BES & GC) Stage I, II, and III from the Kenya National Examination Council in the following subjects:
  • Shorthand III (minimum 120 w.p.m)
  • Typewriting III (50 w.p.m)/Computerized Document Processing III
  • Business English III/Communications II
  • Commerce II
  • Office Management III/Office Administration and Management III
  • Secretarial Studies II
• Certificate in Secretarial Management Course from Kenya School of Government or any other Government Training Institute.
• Certificate in Computer Application from a recognized institution.
• Demonstrated professional competence in the management of office administrative services.

Job Description

Duties and responsibilities at this level will entail:

• Using e-office to research and process data.
• Operating office equipment.
• Attending to visitors/clients.
• Handling telephone calls.
• Handling customer inquiries and complaints.
• Coordinating schedules of meetings and appointments.
• Coordinating travel arrangements.
• Ensuring security of office records, equipment, and documents, including classified materials.
• Ensuring security, integrity, and confidentiality of data.
• Establishing and monitoring procedures for record-keeping of correspondence and file movement.
• Maintaining an up-to-date filing system in the office.
• Preparing responses to correspondence.
• Managing office protocol and etiquette.
• Any other office administrative services duties that may be assigned.