We are seeking a professional and customer-focused Night Manager to join our team. As the Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the safety and security of our property.
Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
Manage guest check-ins, check-outs, and reservations during the night shift
Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
Ensure compliance with all safety and security protocols, responding to emergencies as needed
Collaborate with other departments to resolve any issues that arise during the night shift
Maintain accurate records and communicate important information to the day shift team
Conduct regular property inspections to ensure cleanliness and maintenance standards are met
Handle any guest complaints or special requests with tact and efficiency
Implement and uphold company policies and procedures at all times
Qualifications
Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
Proven experience in hotel management or a similar role in the hospitality industry
Strong leadership and team management skills
Excellent customer service orientation with a focus on creating positive guest experiences
Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency
Proficiency in hotel management software, preferably Opera PMS
Strong financial acumen and experience with cash handling and financial reporting
Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
Fluency in English; knowledge of additional languages is a plus
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Detail-oriented with strong organizational skills
Thorough understanding of hotel safety and security procedures
Ability to remain calm and professional in challenging situations
