Mogo Finance
Banking / Financial Services
Mogo Finance Career Opportunities in Kenya
About Mogo Finance
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
We have more than 6 years’ experience providing finance to passenger and commercial vehicles of all kinds, and our services are swift, prompt and professional in nature. The Company also offers logbook loans on used cars, which spans through a period of 5 years at a reasonable interest rate.
1. Credit Admin Officer – (Logbook and Dispatch)
- Job Type Full Time
- Qualification Diploma
- Experience2 years
- Location Nairobi
- Job Field Finance / Accounting / Audit
What you will do:
- Confirm account status after loan clearance and educate clients on logbook release processes.
- Respond to emails and receive calls escalated concerning logbooks.
- Verify logbook status and provide customer guidance.
- Follow up on cases requiring NTSA and ICT intervention.
- Execute ownership transfer and discharge for clients who have cleared their loans.
- Ensuring all company vehicles are booked on the NTSA platform.
- Oversee the dispatch of logbooks to customers.
- Maintain an updated logbook register for dispatched logbooks.
- Perform additional duties as assigned
2. Sales Officer Intern (Multiple Locations)
- Job Type Contract
- Experience1 year
- Location Nairobi
- Job Field Internships / Volunteering , Sales / Marketing / Retail / Business Development
What you will do:
- Selling the full range of MOGO Kenya financial products to customers
- Sales of new & used cars, motorcycles and three wheelers for potential customers
- Execution of loan issuance process to potential customers
- Facilitation of proper documentation per sale.
- Assistance with administrative tasks (inspections, price updates etc) when needed
- Manage incoming potential customers & follow-up until sale is completed.
- Ensuring that the sales process is followed as per MOGO standards
- Reaching the sales target of the branch through avenues provided.
- Any other duty that may be assigned.
3. Customer Care Team Lead – Smartphone Financing
- Job Type Full Time
- Experience3 years
- Location Nairobi
- Job Field Customer Care , Finance / Accounting / Audit
KEY RESPONSIBILITIES:
- Supervise a small team responsible for:
- Welcome calls to new customers
- Early-stage debt collection (reminders and follow-ups)
- Ongoing customer support through call, WhatsApp, and other channels
- Build daily and weekly performance reports (calls, resolutions, response times, etc.)
- Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution
- Monitor repayment behavior and provide insights to the risk and operations team
- Collaborate with the CRM and tech teams to improve customer interaction flows
- Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
- Assist in onboarding and training new team members as the product scales
- Maintain documentation and SOPs for all customer care and DC workflows and SOPs for all customer care and DC workflows
4. Quality Assurance Analyst
- Job Type Full Time
- Qualification Diploma
- Experience2 years
- Location Nairobi
- Job Field Customer Care
MAIN TASKS:
- Conducting regular call audits & documenting call findings, to include positive performance & areas of improvement.
- Prepare detailed reports of call evaluations including performance metrics, trends, and actionable feedback.
- Provide regular updates to the HOD & Call Centre Supervisor on agent performance, highlighting recurring issues or patterns.
- Provide feedback and coaching to agents based on call evaluations, focusing on improving performance and customer interactions.
- Work with team leads and supervisors to identify training needs and areas for development.
- Assist in the development of training materials and sessions to improve agent skills and knowledge of debt collection processes.
- Creating effective performance assessment by using appropriate metrics.
- Conducting regular group and one-on-one trainings with Call Centre Agents.
- Analyse key performance indicators (KPIs), to identify trends and areas for improvement.
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To apply for this job please visit talent.sage.hr.