• Solidicon is seeking an experienced, all-round knowledgeable IT Technical Support agent to join our technical support team. The position entails providing technical support and performing operational tasks to keep our infrastructure and services in tip-top shape. If you are committed to delivering high-quality IT assistance, continuously learning, and ensuring smooth daily operations, we would be pleased to have you as part of our team. 

Key Responsibilities: 

• Providing technical support to customers through the various written channels offered; 
• Documenting all requests and incidents in the ticketing system according to internal procedures; 
• Creating and maintaining documentation for agents and customers; 
• Resolving customer requests and incidents efficiently and comprehensively; 
• Ensure every customer feels valued, supported, and well taken care of; 

Requirements: 

• Completed higher education in the field; or have equivalent experience; 
• Minimum 3 years of experience in a similar position;  
• Minimum conversational level of English;  
• Nice to have, French conversation and writing skills. 
• Excellent communication skills;  
• Familiar with Advanced Windows OS configuration & troubleshooting, analyzing various logs, software troubleshooting, cloud hosted services and principles;  
• Maintaining cloud infrastructure 
• Available to work in 8-hour shifts to cover 24/7 schedule. 

What we are offering:  

• Permanent employment contract;  
• On site working in nice office. 
• Motivating salary structure; fixed and variable components, depending on team and individual KPIs.