ICT Intern at Kenya Wine Agencies Limited (KWAL)
ICT Intern at KWAL. Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region.
Since 1969, when KWAL was incorporated with the objective of providing an avenue for importation and distribution of wines and spirits and enable indigenous Kenyans to participate significantly in this sector; we have delighted consumers across Eastern Africa with award winning and quality beverages.
As a beverage company dealing with both alcoholic drinks – wines and spirits – and non-alcoholic ones including grape juice and syrup, KWAL’s business includes manufacture, import, distribution, sale and export of alcoholic and non-alcoholic beverages. We are continuously committed to quality in all aspects of our business.
Wine, is a flagship product of KWAL and has predominantly been enjoyed by our esteemed clientele, who cherish rewarding themselves and savour the good things in life. This is the delight, value and quality that KWAL brings to its valued clientele and stakeholders.
JOB PURPOSE
- Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.
RESPONSIBILITIES & ACCOUNTABILITIES
Area 1: System Administration
- Technical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.
- Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.
- Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, program tools, IP telephony systems among others;
- Ensures security of company data by documenting and implementing back-up, installing anti-virus software, and disaster recovery procedures;
- Coordinate Preventive maintenance
- Track and manage ICT Assets.
Area 2: Helpdesk Services
- Provide first-tier support for the efficient resolution of end user IT related issues.
- Maintain, troubleshoot and repair, work station, and ICT equipment, hardware and software support and serves.
- Participate in rollout, installation, implementation, and support of new hardware and software technologies.
- Provide helpdesk support on workstations, handheld devices and Microsoft Office to facilitate seamless business operations.
- Provide first-tier support for the efficient resolution of end user IT related issues with the agreed Service Level Agreement (SLA’s).
- Efficiently manage all helpdesk incident tickets through prioritization and scheduling of problems including escalations as and when required.
- Record, track and document the help desk request problem solving process to identify trends and propose remedial interventions.
MINIMUM REQUIREMENTS
- Degree in IT related field e.g. Bachelors of Science in Information System Technology or Computer Science or BBIT or closely related field.
- An ICT qualification such as CompTIA Security , N , A , Microsoft Certified Systems Administrator.
- Knowledge of Microsoft products, including Windows Server 2016 – 2020, Windows Operating Systems.
- Experience of cloud/ cloud storage concepts, hosted exchange, and hosted servers.
- Conversant with latest ICT technology and compliance requirements.
Method of Application
