Cigna
Eligibility Representative
- Job Type Full Time
- Location Nairobi
- Job Field Customer Care , Insurance
- Company Cigna
Eligibility Representative Main Responsibilities:
- Maintain the membership database, by accurately recording and updating information received
- Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
- Communicate directly with clients via email and telephone within the agreed service levels
- Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
Experience Required:
- Database Entry and/or Database Management experience essential
- Experience within a Customer Service environment
- Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
- Educated to standard grade English and Mathematics
- Experience from an insurance background preferred
Skills/Qualities:
- Strong interpersonal skills with excellent written/verbal communication skills
- Must possess excellent attention to detail, with a high level of accuracy
- Must be able to review information and exercise judgement
- Ability to organise, prioritise and manage workflow to meet individual and team production standards
- Ability to work under own initiative
- Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
- Good analytical skills
- Ability to navigate systems and applications with ease
- Regulatory awareness
- Ability to work within a large team
- Adaptable to change with a flexible approach to supporting team tasks
WHAT WE OFFER:
- Permanent contract.
- Private pension
- Multicultural working environment with Hybrid working.
- Enjoy working from the comfort of your home 3 days per week and 2 days from our Nairobi office.
- Social Benefits.
- Private Medical Insurance.
- Educational Development Program.
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To apply for this job please visit cigna.wd5.myworkdayjobs.com.