Duty Manager at Accor

Full Time
  • Full Time
  • Nairobi, Kenya
  • Attractive Kshs / Month
  • Salary: Attractive

Accor

Duty Manager

  • Job Type Full Time
  • Location Nairobi
  • Job Field Hospitality / Hotel / Restaurant 
  • Company Accor

Duty Manager Job Description

  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
  • Review, analyse and suggest improvement of work flow and standards at the Front Desk.
  • Analyse rate variance report to ensure rooms revenue control, approve discounts and rebates.
  • Communicate with the Rooms Division Manager on all matters regarding guest services & hotel operations.
  • Ensure documentation of all guest related issues.
  • Sign media and supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
  • Assist Guest Relations in greeting, rooming, and sending off guests.
  • Inspect front of house and back of house regularly for cleanliness and orderliness.
  • Ensure that front line staff complies with marketing techniques and maximizes sales.
  • Check billing instructions, monitor guest credit and act upon any discrepancies.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.

Qualifications

  • Bachelor’s degree in Hospitality Management.
  • Proven experience in Front Office or management roles preferably within a luxury hotel. 
  • Strong leadership skills with the ability to motivate and guide team members.
  • Excellent problem-solving abilities and a commitment to delivering exceptional guest satisfaction.
  • Outstanding communication and interpersonal skills.
  • Proficiency in hotel management software, particularly Opera.
  • Proficiency in Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
  • Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
  • Analytical mindset with the capability to use data insights for decision-making.
  • Flexibility to adapt to a dynamic and fast-paced environment.
  • Thorough knowledge of hospitality industry standards and best practices.
  • Experience in handling guest complaints and resolving issues effectively.
  • Familiarity with health and safety regulations in the hospitality sector.
  • Ability to work flexible hours, including nights, weekends, and holidays as required.

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