Customer Support job – Eldoret

• Job Type Full Time
• Qualification Diploma
• Experience2 years
• Location Eldoret
• Job Field Customer Care 
• Salary Range KSh 30,000 – KSh 50,000/month

About Customer Support job

The Customer Support will oversee the relegated client portfolio by guaranteeing that we give the best benefit to New Life Administrators through coordination of FLT repairs, opportune collections, and handling any customer-related issues. The part holder will too guarantee that FLO’s yield appropriate documentation and keep legitimate client records. The part too guarantees clients keep up sanitation and cleanliness measures and pay their month to month benefit fee.

Customer Support job Duties and Responsibilities

Ensure modern clients are legitimately on boarded by:

Training them on how to keep up sanitation and cleanliness standards

Training them how and when to pay

Manage credit/Debt collection

Follow up with a given portfolio of clients to pay their invoices

Follow up with a given portfolio of clients to pay their back payments

Ensure your portfolio equalizations are rectify and each client knows them.

Tackle any credit-related issues as per your portfolio

Management of issues

Ensure that credit issues are handled inside timelines

Ensure support cases are detailed and taken care of inside their set timelines

Ensure your portfolio of clients have their toilets collected on time and issues emerging from that are handled inside

Customer Data/Documentation

Ensure that client points of interest are accurately captured in the framework and any blunders adjusted timely.

Ensure Arrive endorsements records, government endorsement shapes and any other records are documented.

Ensure the operational status of the FLTs in the field reflects the framework status all times

Hygiene and Standards

Train and coach clients on how to keep up quality sanitation and cleanliness measures and screen advance to guarantee they are following to.

Conduct refresher preparing to all clients and clients on sanitation and hygiene.

After the QuaC (cleanliness and benchmarks overview) guarantee all clients get feedback.

Retention

Engage clients with closed toilets to handle issues at hand in arrange to revive them.

Prevent closures through working to handle issues that might lead to closures.

Customer Support job | Qualifications

Degree / Confirmation in Commerce Organization / Bookkeeping / Fund or Social Sciences

2 a long time of significant encounter working in casual settlements taking care of clients, and introduction to obligation collection and deals techniques

Experience with collecting and overseeing information; Information of CRM utilize and capacity to oversee a expansive volume of customers

Ability to utilize MS Word, Exceed expectations, and PowerPoint – medium-level capability required

Demonstrated encounter in the sanitation segment and information of sanitation, and recognition with Eldoret’s casual settlement regions is an included advantage

Good verbal and composed communication skills.

Be careful and pay consideration to detail

Be adaptable and versatile to work in the community.

Demonstrated involvement building connections with partners, clients and colleagues

Proficiency in talking Kiswahili, and English.

Must be down to earth, self-driven, clever, productive, open-minded, and energetic.

This part requires 90% field work – candidates must be physically fit (long hours of standing and strolling )

Must be living in Eldoret / willing to move (Commonplace with Langas zone)

Customer Support job Application process:

Customer Support job| About us: