Customer Success Segment Executive

• Job Type Full Time
  
• Experience3 years
• Location Nairobi
• Job Field Customer Care 
• Salary Range KSh 50,000 – KSh 100,000/month

Customer Success Description

Develop and keep up solid, long-lasting client connections to improve believe and fulfillment, acting as the essential point of contact for relegated accounts.

Lead onboarding, usage, and preparing forms to guarantee consistent selection and utilize of items and services.

Create and execute client victory methodologies pointed at maximizing client lifetime esteem, lessening churn, and expanding item appropriation and satisfaction.

Establish yourself as a trusted advisor to clients, directing them in realizing proceeded esteem from our offerings and making a difference them accomplish their objectives.

Track, analyze, and report on fulfillment measurements and client victory KPIs to educate nonstop enhancement efforts.

Foster cross-functional collaboration to guarantee that client needs are met over offices, particularly with fulfillment groups for opportune and precise deliverables.

Salary extend between a net of 60,000 – 80,000 Kes.

Qualifications

Bachelor’s degree in commerce, Promoting, Communications, or a related field.

Candidates with earlier bank involvement in client relationship administration are empowered to apply.

Familiarity with CRM devices, venture administration program, and prevalent substance administration systems.

Prior involvement in overseeing fulfillment following forms and liaising with operations or fulfillment teams.

Required Aptitudes and Qualifications

3+ years’ involvement in client victory, client relationship administration, or a comparable part in a fast-paced, multi-functional environment.

Excellent communication aptitudes, with a vital attitude and the capacity to clearly express esteem and pass on complex thoughts effectively.

Experience in client maintenance techniques, distinguishing churn dangers, and executing proactive arrangements to improve client satisfaction.

Proficiency with client victory measurements, information examination, and announcing tools.

Proven involvement in upselling and cross-selling, with a track record of assembly or surpassing income targets.

Strong collaboration abilities, with the capacity to work successfully over different offices and oversee tight due dates.

Customer Success Application process