Customer Service Representative
- Job Type Full Time
- Experience1 – 2 years
- Location Nairobi
- Job Field Customer Care
Mission Explanation for the Customer Service Representative
To be the confront of Poa Web on a every day premise for clients coming to out to us through our omni-channel client encounter avenues.
Overall Responsibility
Receive, report and resolve inbound demands from clients, through all our inbound communication channels- voice, WhatsApp, Facebook, twitter and chat on a every day basis.
Key Keen Comes about for A-Player Success
Respond expeditiously to client request through phone, social media, WhatsApp, mail, and chat, keeping up steady benefit quality over all channels.
Show sympathy whereas tending to client request, guaranteeing clear and compelling determination of complaints.
Work closely and collaborate with other groups, looking for help where required to resolve client request as rapidly as possible.
Represent Poa! in a way that gains client believe and positive criticism on social media and is recognized by clients as a company that really cares around understanding their issues.
Adhere to the laid-out investigating methodology and call middle quality measures to guarantee uniform, proficient, and quantifiable benefit delivery.
Continuously see for problem-solving strategies and ways to make strides how we serve our clients equipped to improving common client experience.
Key Competencies
Clear, compassionate composed and verbal communication skills
Ability to unravel issues on different planes
Attention to detail – investigating and determination is an eyewitness diversion- being able to recognize and spot issues is a key to victory in the role.
Time administration- the capacity to resolve indicated assignments inside the apportioned timeline.
The capacity to inquire for offer assistance – knowing when and how to inquire for offer assistance inside and with other offices to resolve a customer’s inquiry.
Ability to stay calm indeed when the client is disturbed. Keeping the beat of the discussion positive in light of challenges.
Digital/ computer proficiency and social media competency.
Mandatory Criteria if Any with no special cases to hire.
Minimum of 1-2 a long time encounter a in Client Benefit environment.
Must have remarkable client benefit, phone behavior, communication aptitudes and working information of the most recent innovation.
Customer Service Representative Application process
