HF Group
Customer Service Officer – Thika Branch
Job Type Full Time
Experience1 year
Location Thika
Job Field Banking , Customer Care
Customer Service Officer| Principle Accountabilities
- To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
- To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
- To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
- To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
- To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.
Customer Service Officer| Key Competencies and Skills
Technical competencies:
- Communication Skills
- IT Skills
- Product knowledge
General competencies:
- Interpersonal skills
- Team Player
- Listening skills
- Empathetic
- Emotional Control
- Professional
Customer Service Officer| Minimum Qualifications, Knowledge and Experience
- Education: Bachelors Degree
- Experience: Over one (1) year’s banking experience
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To apply for this job please visit www.hfgroup.co.ke.