Customer Service Assistant

• Job Type Full Time
  
• Experience 2 years
• Location Nairobi
• Job Field Customer Care 

Customer Service Assistant Summary

Responsible for giving proficient and viable client benefit to all clients: – inside and outside, with the most extreme level of consistency and quality.

Key Responsibilities

Delivering personalized benefit to clients on different items and administrations on speculations in an viable and proficient way at the different stages of onboarding and client servicing.

Understand customers’ needs and give suitable arrangements and attention.

Prompt benefit conveyance at the client benefit front office work area.

Ensures that client questions in the department / head-quarters are dealt with promptly.

Ensure steady guidelines and consistency in benefit conveyance in the department as per the measures set by the organization are maintained.

Consistently provide quality benefit to our clients to accomplish add up to client fulfillment

To reply approaching calls as well as emails and react to their queries.

Management of client complaints & complements

Solicit customers’ criticism and recognize issue patterns for advancement actions.

Execution of all outbound client communication such as investigate notes, welcome mail and SMS notes, fizzled DDIs and any other advertisement hoc communication

Dissemination of important data to the Deals group, Tied Life Specialists and Free Budgetary Advisors

Servicing of all businesses that start from all the advanced stages (Onboarding & overhauling stages counting but not restricted to DigiTrust Micro-site, Self-service Entry, USSD and WhatsApp Chatbot).

Responding to questions gotten from the different computerized platforms.

Responding and settling to tickets raised by the Contact Middle group. Guarantee all exchange shapes are accurately filled agreeing to all KYC prerequisites.

Ensuring that all applications through computerized stages are well captured in the center framework and coming to out to prospects who that did not total the enlistment process.

Maintain client databases for future communications.

Ensuring that client’s informational gotten are executed on time. These incorporate but not restricted to account set up, account altering and recovery call backs

Receiving and confirming client informational for alter of information.

Ensures compliance with the set rules, arrangements and strategies set in the organization are taken after. These incorporate ceaseless administration of complaints records and reporting.

Management of clients and organization databases.

Data clean up.

Providing client benefit reports.

Effective back of the retail team.

Requirements

Bachelors’ degree in Trade, ideally in Showcasing, Open relations or Fund from an authorize University.

Any proficient certificate.

Minimum of 2 years’ involvement in client benefit and/or related fields.

Proficiency in Microsoft Office Suite. Competencies required for this Role

Good communication abilities that reflect a proficient picture of the money related administrations in arrange to develop and create a long-term relationship with clients.

Listening – Empowers and looks for to get it other perspectives and viewpoints. Is open to helpful study, criticism and thoughts from clients, colleagues, subordinates and superiors

Should be able to work closely as a group part with colleagues.

Quick mastermind – can think on their feet.

Resilient – sincerely controlled, seldom disturbed by criticism.

Takes the activity inside the opportunity to act.

Optimistic – able to keep spirits up in spite of setbacks.

Innovative – produces thoughts, appears inventiveness, and considers up solutions.

Achievement/ comes about orientated

Customer Service Assistant Application