Customer Service and Logistic Specialist at Henkel

Full Time
  • Full Time
  • Nairobi, Kenya
  • Attractive Kshs / Month
  • Salary: Attractive

Henkel

Customer Service and Logistic Specialist

Job Type Full Time

Experience5 years

Location Nairobi

Job Field Customer Care  , Logistics 


What Customer Service and Logistic Specialist will do;

  • Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset.
  • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound).
  • Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions.
  • Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits.
  • Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups.
  • Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
  • Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. SC capabilities.
  • Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
  • Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operational efficiencies & CX.
  • Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI’s and reports to monitor own performance.
  • Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
  • Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction.

Customer Service and Logistic Specialist What makes you a good fit

  • Degree in Supply Chain Management, Economics, Engineering
  • 5+ years of Customer Services experience, preferably in a Consumer-Packaged Goods (CPG) industry working in a process driven, systems environment using ERP systems is mandatory. SAP experience is preferred. 2+ years of above should be in any Supervisory/Team Lead roles.

Customer Service and Logistic Specialist Some perks of joining Henkel

  • Globally wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • Performance Bonus
  • Annual 1 month bonus
  • Comprehensive Accident and Life Assurance cover of 5yrs – 8yrs Gross salary
  • Comprehensive Health Insurance cover for employee+4 dependents

To apply for this job please visit henkel.csod.com.

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