Customer Project Manager at Ericsson

November 24, 2025

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Job Description

Customer Project Manager

  • Job Type Full Time
  • Location Nairobi
  • Job Field Customer Care/ Project Management 

What you will do:

  • Guarantee alignment between contract and delivery through handover with the pre-sales CFR.
  • Establish the project plan baseline: define project scope, secure the necessary resources and plans, monitor all activities, handle changes and critical matters.
  • Cultivate relationships with customers and stakeholders to maintain alignment during execution.
  • Financial performance management to ensure delivery to target Unadjusted Margin.
  • Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.
  • Manage 3PP and partners contracts with respect to Ericsson quality standards, compliance guidelines & PM practices.
  • Oversee data accuracy to facilitate responsible and timely reporting.
  • Ensure adherence to Project Management processes, and to OHS requirements.
  • Develop the business: participate to contract preparation and to pre-sales meeting

The skills you bring:

  • Consultative Skills.
  • Automation.
  • Process Management.
  • Negotiation.
  • Service Delivery Business Understanding.
  • Data Analytics.
  • Financial Acumen.
  • Artificial Intelligence (AI).
  • Customer Insights.
  •  Ericsson Portfolio.
  • Stakeholder Management.
  • Change and Improvement Management.
  • Program/Project Finance Management.
  • Customer Relationship Building.
  • Project management.

Please reach out to us on Bloosomup or Twitter.