Job Description
Customer Project Manager
- Job Type Full Time
- Location Nairobi
- Job Field Customer Care/ Project Management
What you will do:
- Guarantee alignment between contract and delivery through handover with the pre-sales CFR.
- Establish the project plan baseline: define project scope, secure the necessary resources and plans, monitor all activities, handle changes and critical matters.
- Cultivate relationships with customers and stakeholders to maintain alignment during execution.
- Financial performance management to ensure delivery to target Unadjusted Margin.
- Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.
- Manage 3PP and partners contracts with respect to Ericsson quality standards, compliance guidelines & PM practices.
- Oversee data accuracy to facilitate responsible and timely reporting.
- Ensure adherence to Project Management processes, and to OHS requirements.
- Develop the business: participate to contract preparation and to pre-sales meeting
The skills you bring:
- Consultative Skills.
- Automation.
- Process Management.
- Negotiation.
- Service Delivery Business Understanding.
- Data Analytics.
- Financial Acumen.
- Artificial Intelligence (AI).
- Customer Insights.
- Ericsson Portfolio.
- Stakeholder Management.
- Change and Improvement Management.
- Program/Project Finance Management.
- Customer Relationship Building.
- Project management.