Africa Management Solutions Limited (AMSOL)
Customer Cares
- Job Type Full Time
- Location Nairobi
- Job Field Customer Cares
Job Purpose
To deliver outstanding customer care and support, ensuring all clients receive a warm welcome and consistent follow-up, while supporting sales, administration, and customer engagement for the Nairobi team.
Key Responsibilities
- Client Onboarding & Follow-up
- Make a welcome call to every new client 3 days after onboarding.
- Conduct a follow-up call one month after onboarding to:
- Confirm if clients are servicing their bikes as instructed.
- Verify the location of service and whether genuine spare parts are used.
- Sales Support
- Conduct cold calls to clients to identify potential bike purchase needs.
- Perform price verifications for clients as requested.
- Compile and verify Nairobi sales agreements and send them to the plant in Nairobi.
- Customer Care & Data Management
- Make service reminder calls to clients.
- Book appointments for clients as needed.
- Conduct customer care data calling to gather feedback and insights.
- Reply to customer care emails promptly and professionally.
- Social Media & Campaigns
- Support and participate in social media campaigns to promote company products and services.
- Team Administration
- Compile and manage the team’s leave and attendance sheet.
- Compile the PJP (Planned Journey Plan) for the sales team.
Key Skills & Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in MS Office and comfortable with digital tools.
- Customer-focused with a proactive approach.
- Experience in customer care, front office, or sales support is an added advantage.
To apply for this job please visit www.amsol.africa.