Customer Care Manager at Royal Mabati Factory

Customer Care Manager

• Job Type Full Time
• Experience5 years
• Location Nairobi
• Job Field Customer Care 

Customer Care Manager job at Royal Mabati Factory.

The Customer Care Manager will lead the group to guarantee best client fulfillment. They will handle request, resolve complaints, and upgrade benefit techniques. The part incorporates overseeing intelligent, following execution, and moving forward forms.

Key Skills & Qualifications:

• Education: Bachelor’s Degree in Business Administration, Customer Service, or related field. Experience: Minimum of 5 years of experience in a customer care management role.
• Proven success in meeting customer satisfaction targets and improving service processes.
• Deep knowledge of customer service principles, best practices, and strategic implementation. Strong leadership and team motivation skills for optimal performance.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficient in MS Word, Excel, and PowerPoint.
• Adaptable, able to multitask, and collaborate with cross-functional teams.

Key Competencies

• Customer Service Strategy: Develop and align service strategies with business goals to enhance satisfaction.
• Team Management: Lead, train, and support the team to achieve performance targets.
• Customer Interaction: Handle escalations, resolve complaints, and implement feedback mechanisms.
• Performance Monitoring: Track service performance, set KPIs, and report insights.
• Process Improvement: Optimize service processes and integrate industry best practices.
• Customer Relations: Maintain strong relationships and use feedback to enhance services.
• Budget Management: Oversee budget allocation, monitor spending, and ensure compliance.
• Training & Development: Train, mentor, and review team performance for growth. Customer Feedback: Analyze feedback to improve services and address concerns.
• Compliance & Ethics: Ensure adherence to regulations and uphold ethical standards.

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