Mogo Finance
Job Field Customer Care , Internships / Volunteering
Customer Care Agent Intern Key Responsibilities:
Customer Interaction:
- Respond promptly to customer inquiries via phone, email, live chat, and social media.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers always.
Customer Care Agent Intern Problem Resolution:
- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot and resolve customer issues accurately and efficiently.
- Escalate unresolved issues to the appropriate departments or management.
Product Knowledge:
- Develop a deep understanding of the company’s products and services.
- Stay updated with product changes and enhancements to provide accurate information.
Documentation and Reporting:
- Document all customer interactions, inquiries, and complaints in the CRM system.
- Prepare and maintain detailed records of customer interactions and transactions.
- Provide feedback on the efficiency of the customer service process.
Team Collaboration:
- Collaborate with other team members to ensure consistent and high-quality customer service.
- Participate in team meetings, training sessions, and ongoing professional development.
- Sales. Respond to all sales inquiries and generate applications from the inquiries.
What you will need:
Education:
- Diploma or equivalent; a college degree in Business Administration, or related field is preferred.
Experience:
- Previous customer service experience is preferred.
Career Advice for Customer Care Agent Intern(s)
Embarking on a Customer Care Agent internship is a valuable step toward a fulfilling career in customer service. To maximize this opportunity and lay a strong foundation for your professional journey, consider the following practical tips:
1. Prioritize Active Listening and Empathy
Develop the ability to listen attentively to customers, understanding their concerns and emotions. Responding with empathy not only resolves issues effectively but also builds trust and rapport.
2. Master Essential Tools and Technologies
Familiarize yourself with customer relationship management (CRM) systems, ticketing platforms, and communication tools commonly used in customer service. Proficiency in these technologies enhances efficiency and prepares you for advanced roles.
source: (LinkedIn)
3. Seek Feedback and Reflect Regularly
Actively request feedback from supervisors and colleagues to identify areas for improvement. Regular self-reflection on your interactions and performance fosters continuous growth and adaptability.
source: (LinkedIn)
4. Embrace Challenges as Learning Opportunities
View difficult customer interactions or complex issues as chances to develop problem-solving skills. Approach each challenge with a positive mindset, seeking solutions and learning from the experience.
source: (LinkedIn)
5. Build Professional Relationships and Network
Engage with team members, attend company events, and connect with professionals in the industry. Networking can lead to mentorship opportunities and potential job offers post-internship.
source: (Teen Vogue)
Salary Approximation: In Kenya, Customer Care Agent interns typically earn between KES 25,000 to 32,000 per month, depending on the organization and location .
source: (Glassdoor)
By implementing these strategies, you’ll not only enhance your current performance but also position yourself for future success in the customer service field.
To apply for this job please visit talent.sage.hr.