Customer Assistant/Switchboard – 1 Position at Agricultural Development Corporation (ADC)
Job Specifications
Duties and responsibilities will entail:
- Receiving and channelling incoming calls to the respective destinations;
- Booking outgoing calls and facilitate conversations between callers and receivers;
- Carrying out routine testing of exchange lines and switchboard facilities;
- Ensuring that defective equipment is repaired accordingly;
- Maintaining records of telephone equipment and peripherals;
- Updating the calls register by recording the necessary details of calls;
- Peruse the visitors’ identification documents to ascertain correctness;
- Answering visitors’ questions politely and amicably; and directing visitors to the respective destinations;
- Maintaining a register on all complaints raised by customers / visitors;
- Operating switch-board;
- Answering and directing telephone calls; and
- Providing good customer care service.
Person Specifications
For appointment to this grade a candidate must have:
- Minimum KCSE C-(minus) or its equivalent;
- Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution and
- Proficiency in computer application skills.
Method of Application
All applicants should submit their applications and CVs with certified copies of certificates, indicating current qualifications, working experience, expected renumeration, names of at least three (3) referees, telephone number, job title and reference on or before 24th December, 2024 addressed to: –
The Managing Director,
Agricultural Development Corporation,
P.O. Box 47101-00100, NAIROBI.
or
Drop at Development House Nairobi along Moi Avenue, Opposite Afya Centre, 10th floor
or
Through the Email: recruitments@adc.go.ke – (Maximum 1MB for email attachments)
