Job description

Family Media is seeking an experienced and creative Communication Assistant who will be working closely with the Television, Radio, digital departments.

Duties and Responsibilities

Client & Account Management

• Oversee and coordinate the client onboarding process, ensuring a seamless transition and a positive experience.
• Compile, maintain, and distribute client logs, reports, and relevant documentation as needed.
• Track and follow up the collection of outstanding payments to ensure timely processing.
• Liaise with internal teams to ensure client mentions, advertisements, and promotions are scheduled and executed as per the order form.

Marketing & Brand Awareness

• Develop and maintain strong relationships with key stakeholders to enhance brand visibility and strengthen the company’s reputation.
• Coordinate and manage company merchandise for marketing campaigns, promotional activities, and corporate branding efforts

Event Planning & Coordination

• Plan, organize, and oversee company events, ensuring all logistics and execution run smoothly.
• Represent the company at events, conferences, and networking opportunities, serving as a spokesperson when required.

Sales & Business Development

• Assist the sales team in lead generation, client outreach, and promotional efforts to drive business growth.
• Collaborate on sales strategies and initiatives to enhance customer engagement and maximize revenue opportunities.

Customer Engagement & Support

• Handle and respond to audience inquiries, feedback, and requests across various communication channels.
• Ensure timely, professional, and customer-focused responses to maintain high levels of client satisfaction and engagement.

Administrative Duties

• Supplies Management: Monitor and maintain inventory levels, process orders, and ensure the timely receipt of office and promotional supplies.
• Documentation & Meeting Coordination: Attend meetings, take minutes, track action items, and maintain organized records of important documents.

Requirements and skills

• Minimum 2 years experience in public relations and marketing.
• Exceptional verbal and written communication skills
• Have experience in event planning and account management
• BA degree in Marketing, Advertising, Communications or a related discipline