Careers at Emerge Egress Consulting

Role Objective

This is a fulltime position located in Nairobi. Our client is seeking to hire a Customer Service Officer who will be the first point of contact, providing welcoming and professional service to internal and external clients whilst handling administrative activities of the office. This role is crucial in creating a in ensuring client’s expectations are exceeded to support the smooth functioning of the office and projects.

Core Duties and Responsibilities

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism
• Sets priorities, manages schedules and plans accordingly in a busy and often pressurized environment.
• Good business awareness, understanding of the implications of events within the organization and that of networking internally and externally.
• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
• Assist with various administrative tasks.
• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
• Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Support event planning and logistics, including coordinating travel arrangements for staff and associates.
• Any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, Front Office or related area.
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite

Key Competencies

• Good communication skills (written and verbal).
• Problem-solving
• Strong Phone Etiquette skills
• Strong customer service and communication skills
• Ability to multitask and prioritize tasks in a fast paced environment
• Attention to detail and organizational skills
• Have a professional appearance and demeanor
• Strong interpersonal skills and customer service orientation

Deadline: 16th July, 2025

Method of Application

Role Objective

The legal clerk will also be responsible for performing clerical, preparing legal documents, file tracing, and delivering documentation to courts, law firms, relevant legal offices amongst other collaborative duties.

A medium sized law firm based in Nairobi seeks to have a motivated legal clerk join their team.

Core Duties and Responsibilities

• Prepare legal documents.
• Compile legal documentation into files and maintain an organized filing system.
• Compile case materials and write reports.
• Through follow up and updating management on case files for all the departments.
• Documenting hearing dates in litigation matters.
• Facilitating service of legal documents.
• Filing court documents and any other legal documents.
• Organizing the legal department registries.
• Assist paralegals and advocates in locating files and organizing, copying, and maintaining documents.
• Providing any other legal clerical services that may be required.
• Any other related duties as allocated.

Job Specifications and Qualifications

• At least a Diploma in Law or Business Administration from a recognized institution.
• At least Three years of work experience in a law firm.

Key Competencies

• Proficiency in Microsoft Office Suite
• Comfortable with highly confidential information
• Teamwork
• Strong verbal and written communication skills
• Excellent document management skills.
• Strong research skills.
• Flexible schedule with a commitment to attendance.
• Critical thinker who displays accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.

Method of Application

Core Duties and Responsibilities 

• Develop and implement marketing and business development strategies and activities while keeping an active presence of execution of the firm’s revenue against the strategic plan.
• Conduct market research and analysis to identify potential clients, new business opportunities, and trends in the legal industry.
• Identify and attend industry events, conferences and seminars to promote the firm and generate leads.
• Build and maintain relationships with existing & potential clients and other stakeholders.
• Develop and implement digital marketing initiatives and online platforms including regularly updating the website.
• Identify new and follow up business opportunities for the Firm.
• Contribute to development of business plans and work with Partners to execute BD initiatives.
• Develop RFQs and RFPs and make presentations as needed through the entire process.
• Keep abreast of industry news for opportunities.
• Collect, monitor feedback and maintain a high degree of client satisfaction.
• Identify opportunities for thought leadership and other marketing and campaign ideas to increase brand awareness within the practices.
• Serve as point of contact during and for various office events e.g CLE events, conferences, tournaments, sponsorships, hybrid events etc
• In charge of client handling and resolving of complaints, receiving and analysis of feedback and delighting clients in response to their needs.
• Track complaints from the Firm’s clients to resolution.
• Any other duties as assigned.

Job Specifications and Qualifications 

• Diploma in Business Administration, Marketing or its equivalent from a recognized institution.
• Minimum of 2 years of experience in business development or marketing, preferably within a professional services environment.

Key Competencies 

• Excellent Negotiation Skills
• High Sales Skills
• Great Communication and Interpersonal Skills
• Strong communication and interpersonal skills, both written and verbal.
• Confidentiality.
• Tactful
• Result oriented.
• High integrity
• Multitasking skills

Method of Application

Role Objective 

• A leading medium sized law firm in Westlands that has been in existence for almost 3 decades seeks to hire an efficient individual and add to their administration team.

Core Duties and Responsibilities 

• Ensuring that day to day activities run smoothly.
• Maintain the proper records as per the firm’s process.
• Maintenance of daily staff attendance register.
• Ensuring that the Office Library register is up to date as expected.
• Ability to receive and respond to calls and handle a busy switch board.
• Ensuring that liaison to advocates or their Personal Assistants is done in a timely fashion and relevant emails and calls are conveyed to them.
• In charge of scanning all incoming documents as expected.
• Ensuring timely dispatch of documents and also follow up of invoices and their payments.
• Preparation and writing of vouchers.
• Supervision of office cleaning, hygiene and sanitation.
• Organizing and diarizing scheduling appointments, meetings and coordinating meetings for partners and staff members in a pro-active and efficient manner.
• In charge of overseeing operational and administrative tasks to ensure the office is functioning optimally.
• Preparing briefs, minutes and reports for the meetings in a timely manner.
• Handling reception and corporate communication via various channels, calls, emails, online platforms in the various set out protocol.
• Attending to mail, phone calls and other corporate communication tools appropriately.
• Carry out various secretarial duties, typing and drafting for staff members as required.
• In charge of preparation of Petty Cash and other administrative budgets, follow up on resources utilization reports.
• In charge of ensuring that various subscriptions for the partners and firm and bills due are paid on a timely basis.
• Coordinate logistical aspects for the partner and the office team such as accommodation, travel, visas and transfers at various points and destinations.
• Handle all maintenance, repairs and operational issues to ensure seamless operations.
• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc.
• Prepare and be an integral part of execution team for office events as needed such as departmental and office meetings, dinner events etc.
• Filing and proper records of documents.
• Requisition of office stationery and supplies and ensuring that replenishment is done in good time and no gaps that could lead to inefficiency as well as in charge of stock management.
• Any other duties as allocated.

Job Specifications and Qualifications

• Diploma in Law/Business Administration/ Communication and or related field.
• At least 3 years’ experience.
• Proficiency with MS Office Suite

Key Competencies 

• Super organizational skills
• Independent Thinking skills
• High Integrity
• Confidentiality
• Adaptability and Flexibility
• Great Interpersonal Skills
• Excellent verbal and written communication skills