Careers at Cigna

Full Time
  • Full Time
  • Nairobi, KE
  • Attractive Kshs / Month
  • Salary: Attractive

Cigna

Industry Insurance

Careers at Cigna

(Jobs is regularly updated)

  1. Customer Service Representative,
  2. General Clerk Associate Representative

About Cigna

Industry Insurance

Founded1974

Type Public

Website

Address Antwerpen

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International Organisations.
This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand for a work environment that includes the beliefs, values, norms, and management style of our company. Communication is key to our culture. Healthy life We show commitment to our employees’ health, well-being and security, with a strong focus on wellness.

Customer Service Representative

Job Type Full Time

Qualification Diploma

Location Nairobi

Job Field Customer Care 

Role Summary

Our customer service team manages customer-queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.

The Role & Responsibilities:

We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):

  • Managing day to day queries from Cigna’s customers whilst putting the service experience at the center of all activities.
  • Adhering to the productivity and quality standards set by the management team.
  • Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer in the know regarding the progress of their query.
  • Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool.
  • Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).
  • Obtaining & maintaining expert knowledge about all relevant tools, processes and documentations, but seeking advice from supervisors and higher management when needed.
  • Liaising with other department where required for the resolution of a query (claims analysts, medical advisers, finance department etc.).
  • In case you speak foreign languages, communicating with our customers in those specific languages (including the occasional translation of documents).

What we are looking for:

  • Bachelor or Diploma in business related field.
  • Previous Customer Service Experience desired (ideally Contact Center).
  • Good knowledge of MS Office and ability to learn new software applications quickly.
  • Good and active knowledge of other languages is a plus.

Other skills and characteristics of a successful candidate:·

  • Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate ambiguity.
  • Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.
  • Accuracy: High attention to details and a desire to work faultlessly.
  • Efficiency: Ability to work quickly through customer requests maintaining high quality standards.
  • Team player: Embraces and promotes a co-operative and friendly work-environment in an international and inclusive team.
  • Discreet: works discreetly with confidential (medical) information.
  • High resilience to work under pressure & the ability to multi-task

Applicants should:

  • Be able to commit to 45 hours/week.
  • Be available to work rotational shifts covering 24 hours per day, 7 days per week.
  • Be available to support on weekend rotations.
  • Be able to commit to a 6-week induction training from our start date within the office.

OUR OFFER

  • A challenging job in an international and growing enterprise.
  • A dynamic, and entrepreneurial company culture that values and stimulates initiative.
  • Attractive salary conditions with extra-legal benefits.

General Clerk Associate Representative

Job Type Full Time

Qualification  Diploma

Location Nairobi

Job Field Administration / Secretarial 

Job Description*

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in   timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements

Responsibilities

  • Receiving and documenting claims both electronic and paper claims
  • Sorting, processing, and vetting claims firsthand for claims payment and ensuring they are accurately assigned.
  • File management and classification of data and supporting reporting compilation.
  • Electronic transfer of received claims to the various platforms.
  • Managing   the flow between members and provider claims
  • Processing member and provider claims within stipulated Turn Around Times
  • Managing the different channels through which claims are received.
  • Cross reference of emails received from members and providers for further processing.
  • Any other tasks as allocated.

Requirements*:

  • Active language knowledge of at least English (additional languages are a plus)
  • Executes assignments accurately and pays attention to detail.
  • Ability to plan and organize tasks independently.
  • Excellent time management skills with ability to continuously prioritize set tasks accordingly.
  • Upholds utmost discretion when handling confidential information.
  • Ability to handle large quantities of paper and electronic documents.
  • Works to deliver consistently even under pressure.
  • Self-Driven and can work with little or no supervision.
  • Ability to work collaboratively within a team.
  • Proficient in the use of Spreadsheets, word-processing and associated office IT Skills with CRM systems (e.g.) Salesforce with accurate data inputting.
  • Accountability – assumes ownership for achieving personal results.
  • Customer focused while executing mundane tasks.
  • Copes well in a changing environment

Education*: new Diploma and Bachelor’s degree (Any) – medical, Paramedical, Commerce, Statistics, Mathematics, Economics or Science, guided by job market

Experience Range*: Role open to new or early career Diploma and bachelor’s degree, guided by job market

Foundational Skills* –

  • Routine Operations Tasks execution

This is our modern official LinkedIn page. Our past page, which had over 58,000 adherents, was taken down by LinkedIn — engage with us here to keep getting new jobs overhauls within Kenya.

LinkedIn page

To apply for this job please visit cigna.wd5.myworkdayjobs.com.

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