Britam
Industry Banking / Financial Services
Careers at Britam
- Administrator
- Case Management Officer (Fixed-Term Contract)
- Assistant Manager, Medical Contact Center
- Business Development Officer
About Britam
Industry Banking / Financial Services
Founded1965
Type Public
Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.
Administrator
Job Type Full Time
Experience4 – 6 years
Location Nairobi
Job Field Administration / Secretarial
Job Purpose:
The role will serve as a point of contact and link between directors, managers, internal departments, and external parties, including vendors, and customers. The role will handle clerical and administrative duties, analyse and improve office processes and policies, and ensure that the office operates smoothly.
Key responsibilities:
- Act as the first point of contact for the C.E.O & the GI Regional Director, proactively and promptly reviewing and tracking incoming enquiries such as correspondence, telephone and in-person, and responding directly or referring to other appropriate individuals or escalating to the Executives.
- Provides a bridge for smooth communication between the Directors’ offices and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
- Provide sophisticated calendar management for the Directors. Prioritize enquiries and requests while troubleshooting conflicts to ensure smooth day-to-day engagements.
- Organising and coordinating all logistics for the Directors’ meetings (both internal and external).
- Develop and maintain the Directors’ offices paper and electronic filing and information systems.
Case Management Officer (Fixed-Term Contract)
Job Type Contract
Experience3 – 6 years
Location Nairobi
Job Field Insurance , Medical / Healthcare
Job Purpose:
Reporting to the Manager Clinicals, the role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.
Key responsibilities:
- Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
- Interact with clients and service providers to ensure that the care is given within policy guidelines.
- Review medical reports and claims for compliance with set guidelines.
- Liaise with underwriters on scope of cover for the various schemes.
- Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
- Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
- Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
- Prepare periodic reports for management on medical claims.
- Ensure claims are processed within the stipulated time.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Assistant Manager, Medical Contact Center
Job Type Full Time
Experience2 – 3 years
Location Nairobi
Job Field Insurance
Job Purpose:
- The job holder is responsible for managing Medical Contact Center for both Corporate Health and EMC departments by providing support and resolution to customer queries and complaints. This entails operational service delivery across all customer touchpoints including Medical Underwriting, Care, Provider Management and Claims sections as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience.
- The role is responsible for designing and implementing innovative initiatives to improve on Customer Satisfaction & Loyalty, business retention and formulation of strategies and actions plans for profitable growth through value-based cost control initiatives.
Business Development Officer
Job Type Full Time
Experience4 – 6 years
Location Nairobi
Job Field Sales / Marketing / Retail / Business Development
Job Purpose:
- The job holder shall actively manage, support branches, financial advisors (FA) and entire network meet their Asset management targets.
- The person is key to ensure an increase in the number of financial advisors selling BAM products – 80% of all the FAs.
- The role requires working with other departments within BAM to ensure smooth and efficient client & intermediary service standards.
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To apply for this job please visit britam.taleo.net.