Branch Manager – Pharma/Retail at People FOCO

• The Branch Manager is responsible for the effective and efficient running of the branch Assigned. This entail staff management, stock management, sales and revenue growth.

Branch Manager – Pharma/Retail Responsibilities

Pharma Operations

• Ensure compliance with PPB regulations at all times.
• Screening prescriptions for legal validity, drug contradictions, drug interactions, and appropriateness of dose, frequency and duration of dosing and patience convenience.
• Ensuring to communicate with prescriber in the event clarifications on medication is required.
• Preparing and dispensing of medicine according to the good dispensing practices and counselling patients on the use of medicines.
• Recommending Over the Counter (OTC) medicines to patients /clients with simple medical conditions and making necessary referrals.
• Organizing the pharmacy in an efficient manner to make the identification of products easier and faster.
• Ensure to timely communicate with the insurance companies to get approval for medicines prescribes.
• Ensure to run Smart or Slade reports on all approved prescriptions when service an insurance patient.
• Ensure to monitor and correctly record the temperatures of the refrigerator as per the set standards.
• Consistently check for drugs expiry dates and ensure that communicate two months prior.

Company stock and Asset Management

• Maintain a detailed and up-to-date asset register in liaison with finance team
• Tag all physical assets and ensure each has a unique identifier.
• Ensure all store equipment is functional and regularly serviced.
• Prevent asset misuse or damage through staff accountability measures.
• Regularly verify physical assets against records
• Ensure accurate stock levels through regular cycle counts and full stock takes.
• Monitor stock movement (receipts, transfers, sales, expiries).

Customer Experience Oversight

• Ensure a welcoming, clean, and well-organized store environment.
• Oversee that customers are greeted promptly and attended to courteously.
• Monitor the flow at tills and counters to minimize wait times.
• Serve as the first escalation point for unresolved issues from floor staff.
• Investigate complaints and provide timely, empathetic resolutions.
• Document recurring issues and take corrective/preventive action.

People Management

• Ensure that the region assigned has adequate staffing to cover the sales target
• Ensure to maintain a well-motivated team at the branch 
• Ensure that the all team members follow up on the laid policies and procedures of operation
• Liaise with the HR Office to handle disciplinary issues
• Liaise with the HR Office to ensure that the branch staff requirements is consistently well updated.

Administration

• Ensure that proper records are maintained at the branch level
• Manage branch expenses with authorization.
• Ensure that the Branch licenses and permits are maintained up-to-date and renewals done in a timely fashion
• Ensure that all actions are guided by the company’s policies and procedures.
• Participate in arrangement and reconciliation of invoices as guided by the finance team.
• Ensure to complete continuing education courses
• Making entries into the relevant inventory management records and registers.
• Network to improve the presence and reputation of the branch and company

Qualifications

• Must be registered with the Pharmacy and Poison Board.
• Degree in Pharmacy from a recognized institution.
• At least 5 years working experience in a similar position, preferably in a busy set up – retail pharmacy
• Must be computer literate and be able to manage software programs
• Good recording keeping and reporting skills.
• Demonstrated ability to work as a team player.
• Ability to work and deliver results with minimum supervision.

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