Bell Attendant at Hyatt Place

Attendant Summary

• Greet and warmly welcome all guests with a smile to the Hotel, offering luggage assistance on arrival and departure.
• Ensuring all guests requests are dealt with promptly and in a courteous manner.
• Welcome guests with the appropriate greetings depending on the time of day.
• Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs.
• Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner.
• Providing storage for guests’ luggage’s, tagging and issuing a copy of the luggage tag to the guest.
• Escorting guests to the rooms, inducting them on the room amenities and placing luggage on the rack.
• Delivery of guest messages to the rooms and running office errands as assigned.
• Ensure that the guests verify their luggage before delivery and after delivery to the rooms as well as before loading to the vehicles during check out.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service
• Assist the Transport coordinator on guests transport planning and requests.
• Upselling the Hotel Food & Beverage outlets, conference, rooms and business center on any inquiries at the concierge.
• Communicate to the Front Office Team Leader before leaving your position in the course of the normal shift to plan for proper coverage.
• Prepares morning newspaper distribution list, (applicable when the management offers this value add)
• Supports Departmental Trainers by providing feedback emanating from both internal and external guests.
• Alert the Duty Manager or Front Office Manager upon experiencing suspicious characters or difficult guests.
• Have thorough product knowledge of the Hotel and activities/promotions taking place.
• Communicate any negative comments to the Front Office Manager obtained while engaging guests.
• Assist the reception on physical wake up calls where guests do not respond to telephone wake up calls as guided in the wake-up call standard operating procedure.
• Collect check out cards for departing guests and summarize in the check-out card book at the end of the shift. (if applicable)
• Ensures that the bell desk sections/lobby are clean at all times.
• Multi-task in various aspects of the operations as advised by management from time to time

Other duties assigned by the management, from time