Assistant Executive Housekeeper at Taita Hills Safari Resort & Spa

Roles and Responsibilities

• Manage daily room status updates via Opera (departures, arrivals, early check-ins)
• Review evening reports and lead team briefings
• Allocate rooms and tasks to stewards based on occupancy
• Enforce DND policy; ensure VIP/show rooms are ready by 10:00 AM
• Generate and reconcile room discrepancy reports
• Supervise staff attendance, grooming, and shift readiness
• Monitor cleaning supply inventory and equipment usage/maintenance
• Conduct regular inspections of guest rooms and public areas
• Ensure cleanliness and safety standards are consistently met
• Conduct performance appraisals and identify training needs
• Manage staff motivation, discipline, and recognition
• Participate in stock-taking and reporting
• Uphold Taita Hills & Salt Lick’s core values, standards, and safety policies
• Perform other duties as assigned by the Executive Housekeeper

Qualification and Experience

• A diploma or higher in Housekeeping or Hospitality Management
• At least 3 years of experience as an assistant housekeeper, ideally in a luxury hotel or lodge
• Proficient in Opera PMS and MS Office applications
• Exceptional organizational and leadership abilities with a keen attention to detail
• Outstanding communication and interpersonal skills
• Demonstrated capability to manage and inspire teams
• High standards of integrity and professionalism
• Strong skills in planning, time management, and reporting
• A genuine passion for guest service and team development.

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