Minet Kenya
Account Manager, Retention
Job Type Full Time
Qualification Diploma
Experience3 – 5 years
Location Nairobi
Job Field Insurance
Purpose for Account Manager Job
To achieve the divisional objectives, under Client Relations and Scheme Retention.
Duties and Responsiblities
- Ensure renewals are carried out within 60 days to renewal date.
- Organize and attend renewal meetings and include all value-adding riders and features.
- Ensure clients queries are handled within two days or earlier.
- Organize and attend review meetings as per the service level agreements. Followed by minutes or file notes within agreed time lines, and ensuring all action items are actioned accordingly.
- Business retention of 100% within allocated portfolio with organic growth of 10% per year
- Perform other duties as assigned.
- Collect all premiums within 30 days of cover placement.
- Conduct at least one member education session for all allocated accounts per year.
Key Result Areas
- Credit Control. Timely collection of premiums.
- Business retention.
- Client engagement. Build relationships.
- Exemplary client service.
Account Manager Key Competencies
- Insurance Knowledge
- Sales and Marketing Skills
- Customer Service Orientation
Knowledge And Skills Required
- Good communication skills.
- Good assessment, analytical and problem-solving skills.
- Ability to interact at all levels / stakeholder management.
- Business Awareness – Financial markets.
- Proven planning, co-ordination, and time management skills.
- Keen and attention to detail.
- Three (3) to five (5) years’ experience in Insurance.
Professional and Academic Qualifications
- Bachelor’s degree in business related field.
- Diploma in insurance.