Account Manager, Retention at Minet Kenya

Full Time
  • Full Time
  • Nairobi, Kenya
  • Attractive Kshs / Month
  • Salary: Attractive

Minet Kenya

Account Manager, Retention

Job Type Full Time

Qualification Diploma

Experience3 – 5 years

Location Nairobi

Job Field Insurance 

Purpose for Account Manager Job

To achieve the divisional objectives, under Client Relations and Scheme Retention.

Duties and Responsiblities

  • Ensure renewals are carried out within 60 days to renewal date.
  • Organize and attend renewal meetings and include all value-adding riders and features.
  • Ensure clients queries are handled within two days or earlier.
  • Organize and attend review meetings as per the service level agreements. Followed by minutes or file notes within agreed time lines, and ensuring all action items are actioned accordingly.
  • Business retention of 100% within allocated portfolio with organic growth of 10% per year
  • Perform other duties as assigned.
  • Collect all premiums within 30 days of cover placement.
  • Conduct at least one member education session for all allocated accounts per year.

Key Result Areas

  • Credit Control. Timely collection of premiums.
  • Business retention.
  • Client engagement. Build relationships.
  • Exemplary client service.

Account Manager Key Competencies

  • Insurance Knowledge
  • Sales and Marketing Skills
  • Customer Service Orientation

Knowledge And Skills Required

  • Good communication skills.
  • Good assessment, analytical and problem-solving skills.
  • Ability to interact at all levels / stakeholder management.
  • Business Awareness – Financial markets.
  • Proven planning, co-ordination, and time management skills.
  • Keen and attention to detail.
  • Three (3) to five (5) years’ experience in Insurance.

Professional and Academic Qualifications

  • Bachelor’s degree in business related field.
  • Diploma in insurance.

To apply for this job please visit hr.minet.co.ke.

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