Customer Relations Executive

• Job Type Full Time
• Qualification Diploma
• Experience5 years
• Location Nairobi
• Job Field Customer Care 

Brief Portrayal for Customer Relations Executive

Job Reason Explanation: Announcing to the Client Relations and Greatness Director the part will guarantee viable complaint administration framework and benefit recuperation that upgrades client devotion, energizes rehash commerce deciphering to trade maintenance and decrease in operations taken a toll and accomplishment of Revenue.

Detailed Portrayal

Timely determination of client complaints, whereas making follow-ups on compliments or proposals to guarantee trade retention.

Analysis of shopper patterns and arrangement and conveyance of high-level client benefit reports for the Commerce Authority Groups for technique definition and implementation

Identification of zones encountering recurrent service-related challenges inside the trade and arrangement of direction and back to guarantee seamlessness in benefit delivery.

Management of the Input and Benefit Recuperation framework inside the whole commerce network.

Facilitation of information collection from the advertise through client gatherings and gatherings with customers

Participation In Commerce ventures to offer client centric direction amid procedure detailing and implementation.

Organizing client gatherings and gatherings over the commerce arrange and upgrading loyalty

Oversee quick Benefit recuperation in our worldwide stations.

Improving client benefit quality comes about by considering, assessing and making proposals for re-designing forms; building up and communicating benefit measurements, checking and analyzing comes about in alter implementation

Management of the benefit recuperation processes through consistent assessment of the existing recompense arrangements to ensure adherence to Bunch Approaches and Universal measures and directions by developing and actualizing the Client Benefit Constitution and Compensation Policy.

Analysis of Client Needs and successful communication of the same to the Trade Technique and Administration Groups for methodology detailing and implementation.

Customer Database Administration through collation of client data, client profiling, division and cooperation in the improvement of tailor-made administrations and products

Preparation and control of benefit recuperation budgets to guarantee palatable recompense of abused clients, whereas checking uses to guarantee asset and Taken a toll Management

Job Necessities

University Degree or equivalent

Minimum of 5 years’ involvement inside a Commercial/Operations environment Client Relations Industry information (will be an included advantage)

Diploma in IATA/UFTA is desirable.

Work involvement in a client confronting environment

Working with Charging frameworks and understanding (conclusion client experience)

Foreign language

World tracer & Amadeus Knowledge

Additional Points of interest

Excellent evident information of Client relations metrics

Excellent composed and verbal communication skills

Customer benefit strategies and standards

A group player with solid interpersonal aptitudes and a positive attitude

Planning and authoritative skills.

Problem-solving skills.

Computer abilities (MS office modules)

Numeracy and report composing skills

Results-oriented individual

Exceptional Client Relations skills

Product and Advertise Knowledge

External Conclusion Date 20-Mar-2025

Customer Relations Executive Application process