Customer Service Representative

• Job Type Full Time
• Qualification Diploma
• Location Nairobi
• Job Field Customer Care 

Job Summary

Provide fabulous bolster and help to M-Gas clients so that they are totally fulfilled with the M-Gas benefit and are pleased to utilize M-Gas for their cooking.

Customer Service Representative Details

Respond to client enquires in individual, by phone and online accommodatingly and promptly.

Take obligation for settling client issues and makes beyond any doubt that they are settled instantly.

Maintain record of client communications in CRM and other frameworks

Acknowledge and resolve client complaints.

Process orders, client applications, and requests.

Maintain client records.

Compile and convey day by day reports on client items and credit usage.

Perform client take after up to guarantee that they are getting a charge out of the product.

Identify and report computers framework episodes to the specialized group and the pertinent managers.

Make proposals to make strides client benefit and trade forms and systems.

Prepare plans for client visits by professionals and deals agents as required.

M-Gas offers 24-hour client benefit. Operators are anticipated to work concurred shifts.

Requirements

Degree/ Confirmation in any field

Experience working with client support

Good communication abilities on the phone and in-person

Friendly and accommodating interpersonal fashion

Ability to remain calm when clients are pushed or upset.

Comfortable utilizing computers.

Attention to detail.

Fluent in English and Swahili

Customer Service Representative Application process