About the Role: 

• Stawi Experiences is an Employee Experience and Events Agency, and we have the privilege of working for brands spread across East and Central Africa. We are seeking a dedicated Client Service Executive to join our team. As a Client Service Executive, you will play a pivotal role in ensuring our customer experience is executed flawlessly. You will be the primary point of contact for our clients, providing exceptional customer service and ensuring their satisfaction throughout the entire communication and event process.

Key Responsibilities: 
Client Relationship Management: 

• Build and maintain strong relationships with clients, understanding their unique needs and expectations.
• Proactively communicate with clients to keep them informed and address any concerns.
• Conduct regular check-ins to ensure client satisfaction and identify opportunities for improvement.

Event Execution:

• Collaborate with internal teams to ensure seamless event planning and execution.
• Work with our Head of Operations to oversee event logistics, including venue selection, vendor coordination, and timeline management.
• Work with our Head of Operations and Accounts to monitor event budgets and ensure adherence to financial guidelines.
• Resolve any issues that may arise during the event, ensuring a smooth experience for clients and attendees.

Post-Event Follow-Up:

• Conduct post-event evaluations and gather feedback from clients and attendees.
• Analyze event debriefs to identify areas for improvement and future opportunities.
• Prepare detailed event reports for internal and external stakeholders.

Customer Success: 

• Identify upselling and cross-selling opportunities to enhance client value.
• Proactively address client needs and anticipate potential challenges.
• Foster a culture of exceptional customer service within the team.

Qualifications and Skills: 

• Bachelor’s degree in Event Management, Hospitality, or a related field.
• 4+ years of experience in event planning and management.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in event planning software and tools.
• A passion for delivering exceptional customer experiences.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail.

Method of Application

• Candidates must send their CV and PORTFOLIO exclusively via email to[email protected]

  with the subject line: “Job Application – Photo Editor“

• Incomplete applications, as well as those not submitted via email, will not be considered.
• In the case of a high number of applications, those without a portfolio will not be reviewed.
• Applications will remain anonymous, and we reserve the right to archive them for potential future openings.
• Preference will be given to candidates with relevant work experience and a willingness to collaborate and work as part of a team.
• Shortlisted candidates will be invited for an interview.